Client Support Manager jobs in the United States

The Direct Support Manager's role is critical in ensuring the smooth functioning of assigned location(s). This role is responsible for providing direct care to the clients, scheduling, training, and supervising staff who do the same. The Direct Support Manager oversees planning and participation in social events and activities and ensures that individuals are cared for during their medical appointments. The manager is also responsible for supervising the site's cleanliness and grocery shopping for household supplies. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

·        Supervises Lead and Direct Support Professionals, including coaching, development, and performance management, to ensure they provide quality client care in compliance with policies, laws, and regulations.

·        Ensure the employee schedule is scheduled in Brittco at least two weeks in advance, with the authority to approve or deny any shift changes or swaps.

·        Supports the recruiting and onboarding process of new team members. 

·        Attend all client meetings.

·        Respect individual rights and confidentiality. Be a role model, promote positive teamwork, and ensure completion of staff training in Brittco, including required training upon hire and annual training. 

·        Read, know, and implement organizational policies and procedures.

·        Ensure Direct Support Professionals implement and document all individual services and support through daily audits of client documentation in Brittco.

·        Read, know, and implement Clients’ Individual Service and Behavior Support Plans.

·        Alongside the Direct Support Professionals, assist with strengthening the individuals’ daily living needs, including nutrition, hygiene, exercise, communication, and socialization skills.

·        Ensure that Direct Support Professionals help individuals with bathing, grooming, dressing, participating in family-style dining, and other daily living skills, always working to improve self-reliance.

·        Ensure Direct Support Professionals assist the individuals in maintaining a clean, neat, and safe home environment.

·        Excellent verbal and written communication skills to effectively communicate with individuals with developmental disabilities, their families, and the agency's staff.

·        Strong leader who can motivate and manage a team of support staff to ensure that individuals with developmental disabilities receive high-quality care and support.

·        Highly organized and able to manage multiple tasks and responsibilities simultaneously, including scheduling, budgeting, and maintaining accurate records.

·        A deep understanding of the unique needs and challenges faced by individuals with developmental disabilities and the ability to quickly identify and address problems as they arise and work collaboratively with the support staff and agency staff to find practical solutions.

·        Genuine interest in the well-being of individuals with developmental disabilities and be able to provide emotional support and comfort when needed.

·        Exhibit cultural competency and awareness to be able to provide support to individuals from diverse backgrounds and cultures.

·        Thorough knowledge of the rules and policies governing the provision of services to individuals with developmental disabilities and ensure that the support staff and agency staff adhere to these regulations and guidelines.
 

Education: Minimum high school diploma or GED; associate degree preferred.

 

·       Minimum of one year of Developmental Disabilities experience preferred.

·       Minimum of six months of Developmental Disabilities supervisory or operations experience; one year preferred.
 
 

Computer Skills:  Compose emails and utilize various software programs, including Brittco and ADP, to perform job duties. Proficiency in Microsoft Office programs, including Excel and Word knowledge, is preferred.
 

·        Valid Driver’s License with less than six points.

·        Medication Administration Certification, if applicable.

 

·       Completed 60-hour continuing education completion within 90 days of hire or promotion.

·       Completion of applicable training requirements per Ohio Administrative Code.

 

Other Physical Requirements: must wear clothing appropriate for clients with inappropriate sexual behaviors or physical violence, can place clients in physical holds, may work outdoors during inclement weather, can travel by car, frequent computer keyboarding, and frequent viewing of a computer monitor.

Work is performed primarily in residential, vehicle, and outdoor settings, in all weather conditions, including temperature extremes, during day and night shifts. Work is often performed in emergency and stressful situations. The noise level in the work environment is usually moderate in most situations.