Client Technologies Technician, Sr. jobs in District of Columbia

Responsibilities:

• Support and drive forward enterprise applications and platforms such as Compulaw, Docusign, IntApp Conflicts/Intake/Terms, Litera Desktop Suite, Research Monitor, ViDesktop, and Workday across departments business development, conflicts, docketing, IT, library, and talent management;
• Work on application implementations, upgrades, enhancements, troubleshooting, and roadmaps;
• Monitor, track, and report on performance and capacity. Responsible for capacity planning;
• Under direction of the Senior Manager, Enterprise Applications, engage with the business as needed in supporting the above;
• Provide regular updates and reporting to both the Senior Manager, Enterprise Applications and Director of Applications;
• Collaborates in the creation and use of training and QA materials and activities for applications supported;
• Provides coaching to junior analysts on trouble shooting and best practices;
• Know common legal enterprise solutions. Advanced knowledge of enterprise applications on premise, in the cloud, and hybrid;
• Work with QA on test scripts, procedures, and remediation;
• Works overtime and after-hours as required; and
• Participates in on call rotation for after-hours break/fix support.

• Bachelor’s degree (strongly preferred) or equivalent work experience;
• Working knowledge of legal technology solutions preferred;
• At least 7 years’ of information technology experience;
• At least 5 years’ experience working with and supporting enterprise platforms;
• At least 3 years’ executive level engagement and customer service; and
• At least 3 years’ of experience in a professional services or legal environment preferred.
• Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
• Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
• Intermediate knowledge of system integrations including APIs, web services, FTP, and database to database;
• Basic ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools;
• Basic ability to work with desktop and mobile applications for their installation and configurations;
• Basic ability to work with SQL Server, SQL development/queries, and reporting tools;
• Basic ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;
• Familiarity with scripting languages such as PowerShell;