We are looking for a Site Manager.
- Full-Time
- On-site role
- 8:00 AM - 5:00 PM
- Monday-Friday
POSITION PROFILE
Accountable for daily operations of medium to large team that may multiple sites. Ensures contract compliance of contracted services including: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling.
JOB DUTIES AND RESPONSIBILITIES
- Responsible to manage daily operations of a medium-large size site while managing a mediumlarge team of direct reports
- Expert knowledge of Ricoh's products and offerings. Consistently consults and displays insights into strategic and tactical issues by actively seeking input of counterparts in other business units and businesses.
- Responsible for staffing and performance management of assigned site personnel and assigned Field Service Representative staff.
- Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document.
- Identifies and recommends high performers for succession planning. Responsible for employee retention, performance management and employee counseling.
- Able to support, lead and manage team through all phases of Change Management.
- Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
- Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative.
QUALIFICATIONS (Education, Experience, and Certifications)
- High school or GED is required.
- 5 years of work experience in a related field (B2B and/or technical).
- Previous 2 years of managerial work experience strongly preferred.
- Previous 5 years Customer facing work experience required.
- Demonstrated high level knowledge and understanding of technology.
- Off 360 proficient user
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
Application Question(s):
- Hourly pay is $22. Please feel free to answer and let us know your salary expectations.
Experience:
- Printing: 1 year (Required)
Work Location: In person