Clinic Operations Director (Hosp. Op.) jobs in Long Beach, CA

Torrance, CA - Clinic Director Job Description

Be a part of a national movement to end the stigma, fill the gaps and bring greater innovation to mental health.

The perfect candidate will share our passion for improving and expanding access to quality mental health care and will thrive in a culture that emphasizes our values of autonomy, flexibility, creativity, authenticity, humor, compassion, respect for diversity, acceptance, and determination.
We are a locally owned and operated clinic in Torrance area that is structured to remove many of the daily obstacles for a provider. By offering centralized support for inquiries, scheduling, client/therapist matching, insurance contracting, billing, and collections, our providers get to focus on what they love most – supplying world-class mental health services. We believe providing a fantastic experience for our providers is a critical link to better care and better outcomes in mental health.

As a Clinical Director at an Ellie Mental Health location in the Torrance area, you'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.

The Clinic Director will be compensated for accepting responsibility for the overall performance and operation of a clinic composed of approximately 10- 15 professional outpatient therapists. This includes hiring and recruiting fantastic, unique, and fun-loving clinicians; managing clinic performance and client satisfaction; providing training and ongoing developmental support; meeting fiscal goals; marketing clinical services and building community partnerships and referrals. You will also maintain a reasonable client caseload.

We Offer

• Health/Dental/Vision
• 401K
• Paid Time Off
• Company Paid Holidays
• Bonus and Commission Structure

Reporting & Supervision

• All clinic therapists report to Clinic Director

Responsibilities include:

Hiring, Training, and Staff Management

• Oversee the hiring process for all therapists at their clinic.
• Provide all training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed
• Assess ongoing development and training needs and conduct ongoing training as needed
• Hold staff compassionately accountable for meeting performance expectations
• Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed

Supervision and Consultation

• Oversee peer consultation groups to ensure clinical excellence and align with best practices
• Provide clinical oversight to clinic’s Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers
• Participate in Clinic Director Peer Consult Group
• Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation

Client Care

• Evaluate mental health diagnosis, create, and implement a treatment plan, complete ongoing documentation including further diagnosis, treatment plan reviews, and case notes according to company policy
• Utilize creativity in interventions to help clients achieve and exceed goals
• Prepare and submit individual documentation for each session per company guidelines and protocol
• Coordinate services with case managers, families, work personnel, medical personnel, other Ellie staff, and school staff as needed

Clinic Oversight

• Collaborate with franchise owner and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency
• Monitor and manage clinic office schedules and office supplie
• Provide timely response to concerns raised by clients, clinicians, or external stakeholders
• Serve as point of contact for building management related issues or concerns

Clinic Outreach, Marketing, and Networking

• Spearhead clinic’s community outreach and engagement efforts, in collaboration with franchise owner and consistent with guidance from Ellie Outreach Team
• Collaborate with Ellie Marketing Team to promote clinic’s online visibility

Organizational Leadership

• Collaborate with franchise owner and Ellie Corporate Team to implement all required policies and procedures
• Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with franchise owner

Required Skills/Abilities

• Master’s Degree or higher education in mental health discipline
• Independently licensed with a California -issued clinical practice license (LMFT, LCSW and LPCC)
• Strong leadership, problem-solving, and executive skill sets
• Strong working knowledge of state requirements regulating mental health practice
• Excellent verbal and written communication skills; Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail
• Working understanding of human resource principles, practices, and procedures
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and changing environment
• Proficient with Microsoft 365 applications
• Adept at learning and navigating Electronic Health Record systems

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.

Compensation: $85,000 - $135,000