Clinical Services Director - Home Care jobs in Grand Rapids, MI

Position Summary

As a leader in Centria Autism’s Applied Behavior Analysis (ABA) organization, the Director of Clinical Services will play a pivotal role in providing clinical case support and supervision to their local team of Supervising Clinicians. Their primary responsibilities will include leading a team of supervising clinicians in ensuring quality care is provided across process, performance, and outcome metrics for all clients through overseeing client data and performance metrics, data-based decision-making, delivering in-session coaching, resolving challenging cases, arranging additional supports, and removing barriers to enhance the performance of Supervising Clinicians. Additionally, they will implement performance improvement initiatives, conduct training for Supervising Clinicians and Behavior Technicians, and manage the onboarding and training process for new Supervising Clinicians. The Director of Clinical Services’ collaboration with the Area Director of Clinical Services, Practicum Leadership, and possible management of a small caseload will contribute to the overall success of Centria’s clinical services.

Success Measures

Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, and ensuring all clients meet the clinical performance and progress standards while partnering with the Operations Team to ensure clinician caseloads are maintained at the defined standard. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities

1.  Driving Client Progress
   • Use internal tools to review client data, documentation, treatment plans, and related performance metrics for all clients to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
   • Offer comprehensive clinical case support and supervision to Supervising Clinicians by conducting case reviews, assisting with data-based decision making, and providing clinical recommendations and solutions.
   • Engage in problem solving for challenging cases by making data-based decisions, delivering in-session coaching, arranging additional supports, and reducing barriers to enhance performance.
2.  Driving Clinical Quality through Performance Management and Development
   • Use internal tools to review supervision practices and other performance metrics for their team of Supervising Clinicians to ensure alignment with internal performance standards, best practices, and evidence-based approaches.
   • Evaluate and manage clinical performance of Supervising Clinicians by setting clear expectations, providing coaching and feedback, and assisting in arranging the environment to influence successful performance.
   • Execute performance improvement initiatives provided by the Clinical Excellence Department (CED) to enhance the overall clinical services and outcomes of our organization, adhering to predetermined timelines.
   • Organize and lead group training for Supervising Clinicians, focusing on topics such as clinical skills development, effective supervision techniques, and adherence to organizational protocols.
   • Facilitate group training for Behavior Technicians, covering essential topics such as ABA principles, behavior management strategies, and treatment plan implementation.
   • Supervise the onboarding and training of new Supervising Clinicians, ensuring they receive comprehensive orientation, ongoing support, and mentorship.
3.  Collaboration and Escalation Management
   • Collaborate with the Area Director of Clinical Services and Operations Director to recruit, interview, and hire Supervising Clinicians.
   • Collaborate with the practicum leaders to provide supervision to practicum students serving as clinical supervisors, as needed.
   • Collaborate with the Area Director of Clinical Services to address and escalate matters of compliance, credentialing, case assignment, and scheduling for resolution.
4.  Attend corporate meetings and training as scheduled.
   • Attend Clinical Summits to earn CEUs and hear company updates.
5.  Customer Service
   • Conduct monthly customer service check-ins with caregivers to assess their satisfaction, address concerns, and obtain feedback regarding the services provided.
6.  Caseload Management
   • In collaboration with the Operations Director support case assignment for complex high acuity cases.
   • Assist Operations Director/Field Staff Manager and advocate for maintaining team’s clinical case load at 95% or higher of clinician’s ATI targets.
   • Depending on the size of the assigned team (if less than 8 Supervising Clinicians), manage a small caseload to contribute directly to client care and maintain clinical expertise.
7.  Community Outreach
   • Attend and present at local conferences, support Centria marketing efforts where needed, and represent Centria by engaging with the local behavior analytic community.
8.  Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
9.  Responsibility to report violations of Company policies or the Code of Conduct.

Pay Rate

$85k -$105k per year with $52K Bonus Potential

Qualifications

Education

BCBA Education Qualifications

• Master's degree or higher from an accredited university in acceptance with BACB guidelines
• Completion of 8-hour supervision course

BCBA-D Education Qualifications

• Doctorate from an accredited university in acceptance with BACB guidelines
• Completion of 8-hour supervision course

License/Certification

BCBA License/Certification

• BCBA certification from the BACB, in good standing
• Active state license, in good standing, when applicable

BCBA-D License/Certification

• BCBA-D certification from the BACB, in good standing
• Active state license, in good standing, when applicable

Work Experience

• 3 years working with children and autism spectrum disorders
• 2 years of supervisory experience preferred
• Crisis management experience, preferred
• Competency with implementing PFA/SBT and assent-based practices, preferred

Minimum Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively in order to follow IPOS requirements, emergency procedures, and report on activities performed
• Must pass all qualifications for the Foundations of Care Certification mentorship within 9 months of hire, or enrollment in mentorship.

Equipment and Technology Requirements

• Laptop
• G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
• ABA Platforms, preferred
• iPad, preferred

Knowledge and Skills

• Strong knowledge and understanding of ABA principles and evidence-based practices;
• Exceptional skills in data-based decision making related to reviewing and analyzing client data and performance metrics;
• Proven ability to deliver in-session coaching, feedback, and solutions for challenging cases;
• Experience curating and conducting trainings and workshops for clinical staff;
• Proficiency in electronic data collection and analysis systems;
• Ability to build strong relationships and effectively engage in one to one communication with parents/caregivers;
• Expertise in tracking and ensuring clinical outcomes, progress, and maintaining and high level of compliance;
• Proficiency in having difficult conversations and in delivering and receiving both positive and constructive feedback;
• Ability to seamlessly transition between strategic and hands-on responsibilities;
• Proven experience and understanding of customer service;
• Works well in a collaborative environmental and builds mutual trust and credibility at all levels of the organization;
• Effective written and verbal communication skills, with clients and with internal and external stakeholders;
• Demonstrated ability to work independently and self-motivated to achieve business goals;
• Proven leadership and team management skills;
• Excellent interpersonal skills;
• Superior skills in time management, observation, and data analytics;
• Strong work ethic with attention to detail, accuracy, and quality;
• Flexibility to adapt to changing priorities and organizational needs.

Working Conditions

Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.