Collections Analyst jobs in Durham, NC

A Cash Application and Collections Analyst is a professional responsible for managing an organization's receivables, which includes monitoring and collecting payments from customers. Their primary goal is to ensure that the company receives payments for goods and services provided, and they play a crucial role in maintaining positive cash flow. The Cash Application and Collections Analyst is responsible for managing the receivables process, ensuring timely and accurate invoicing, monitoring customer accounts, and collecting payments. This role requires attention to detail, strong organizational skills, and effective communication.

Job Responsibilities:

• Establish strong relationship with assigned customers; schedule regular calls to review A/R and understand disputes or variances.
• Responsible for collection activity for several plants and provide additional assistance where needed.
• Monitor open A/R items to ensure on-time payment from customers.
• Manage administrative issues with customers to obtain resolution in a timely manner.
• Proactively coordinate with the Sales team on any orders that may be delayed or held.
• Review pending orders flagged by the system, analyze current credit risk, and take appropriate action.
• Collect on past due receivables and unauthorized deductions (Chargebacks).
• Document contact summary, customer communications, payment promises, and other relevant details.
• Reconcile account balances and offset specific credits/debits in coordination with customer.
• Apply cash in multiple ERP systems, reconcile and balance cash daily.
• Resolve discrepancies and short payments with the customer and our plant.
• Assist in month end reporting.
• Research and provide supporting documentation during audits.

Required Education and Experience:

• Bachelor’s degree in finance, Accounting, Business administration or equivalent related experience.
• 3 years’ prior commercial credit, collections, A/R, or applicable experience. Exceptional customer service skills required.

Preferred Skills:

• Excel experience
• Understanding of order to cash process