Collections Representative jobs in Greenville, SC

Job Summary:
We are seeking a detail-oriented Collection Representative to join our team. The ideal candidate will have experience in collections and/or customer service and possess strong negotiation skills to assist in the collection process.

Duties:
- Contact customers regarding outstanding payments (inbound and outbound)
- Assist consumers with account resolution including (but not limited to) balance or settlement in full negotiations, payment plan creation, and dispute resolution
- Handle calls accurately and in compliance with state and federal guidelines; expected monthly results on call quality metrics should exceed 90% with minimal compliance infractions
- 95% System Utilization and focus on phone work: Inbound / Outbound calls, call documentation, call escalations, account maintenance, etc.

- Meet determined KPIs: Inbound / Outbound calls per hour, and conversion and kept rates and dollars collected within 10% of Leader.

Skills and Attributes:

• Superior written and verbal communication skills and ability to remain professional in all situations

• Must be flexible and willing to work with all levels of staff in a collaborative and partnership approach

• Ability to thrive in a team environment

• Able to pick up on new information quickly and accurately and apply to calls

• Ability to gather information and make a quick decision

• Demonstrates in their work and communication InvestiNet’s core values

• Must be punctual and reliable for their work schedule

• Must be comfortable meeting deadlines

This position offers the opportunity to work in a dynamic environment where your skills in negotiation and accounts receivable will be utilized effectively. If you are a motivated individual with a background in collections or customer service, we encourage you to apply. We are currently recruiting for two shifts:

- Mid-shift (9:00-6:30, M-Th and 9-4 F)
- Night-shift (9:00-8:00, M-Th)

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 39 per week

Benefits:

• 401(k)
• AD&D insurance
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Parental leave
• Profit sharing
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Office

Ability to Relocate:

• Greenville, SC 29609: Relocate before starting work (Required)

Work Location: In person