Collections Specialist - Healthcare is responsible for requesting payment and collecting overdue balances from patients. Contacts patients by phone or mail to request payment and to review their account details. Being a Collections Specialist - Healthcare responds to patient questions and sets up alternative pay plans if necessary. Maintains patient account records and resolves third party payer issues. Additionally, Collections Specialist - Healthcare typically requires a high school diploma. Typically reports to a supervisor or manager. The Collections Specialist - Healthcare works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Collections Specialist - Healthcare typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
This position can be located at ourSioux Falls, SD Downtown and Boise, ID W. Overland branch.
What's Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
The Collections Support Specialist position is responsible for oversight of policies and procedures, monitoring of all collection regulations for compliance and audit, matrix development and monitoring, system and process improvement, quality standards, and call quality reviews within the Collection Department encompassing Consumer, Home Loans (Mortgage) and Payment Services (Credit Card).
ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.
Policy, Procedures, Regulatory, Compliance/Audit
Process Improvement/System Administration, Training
Measurement, Reporting, Quality Control
Investor Guidelines/government agencies
Vendor Management
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree and four or more (4 ) years' experience (collections, compliance, audit, policy and procedure development, training development, quality oversight, regulatory and compliance regulation, vendor management); or equivalent combination of education and experience.
OTHER SKILLS & ABILITIES
Good personal computer skills with demonstrated knowledge of Microsoft EXCEL, WORD, and e-mail; self-starter and works with minimal direction; good verbal and written communication skills; Interpersonal skills and team orientation; Ability to meet deadlines; ability to appropriately escalate issues requiring problem solving and decision making; experience in an automated collections environment highly desirable.
LANGUAGE SKILLS
Ability to read, analyze, and interpret statistics and data, financial reports, and legal documents. Ability to respond to inquiries from regulatory agencies. Ability to effectively present information to management and other internal FIB resources as required.
MATHEMATICAL SKILLS
Ability to work with basic mathematical concepts.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions, document and report. Demonstrates critical thinking tendencies to address problems decisively and to propose long term, sustainable solutions. Accepts shared ownership and accountability for results.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours of operation may be adjusted from time to time to maximize recovery efforts.
The noise level in the work environment is usually moderate.
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.