Overview
Reyes Coca-Cola Bottling is a proud West Coast and Midwest bottler and distributor of Coca-Cola brands. We deliver Coca-Cola products to restaurants, sporting venues, businesses, healthcare facilities, schools, convenience stores and supermarkets. We work with iconic brands and exceptional people – because you can’t have one without the other.
Responsibilities
Join the leading beverage provider, Reyes Coca-Cola Bottling!
- Shift: Full Time, 1st shift
- Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
If you enjoy our products, you’ll really enjoy being a part of our team!
Pay Transparency Statement:
The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs. This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program.
Position Summary:
The Collections Supervisor plays a critical role in achieving the company's overall Accounts Receivable objectives. This position leads a team of Collections Specialists and collaborates closely with the following teams: Cash Application, Accounts Receivable, Sales, Pricing, Disputes and Deductions, and Supply Chain as needed to collect receivables of assigned portfolios with the goal of optimizing processes and minimizing collections risk. The Collections Supervisor identifies opportunities for improvement, leads initiatives, and delivers positive KPI results. This position understands business credit, risk assessment, payment plans, and collection disputes. The Collections Supervisor is focused on quickly resolving all customer situations to drive Cash Collections.
Position Responsibilities may include, but not limited to:
- Teach, train, and mentor Collections Specialists in a fast-paced environment to ensure customer success and a quality customer experience
- Manage team metrics, performance criteria, policies, and procedures to continuously improve Collection Specialists’ productivity and KPI performance
- Identify process improvement opportunities to drive efficiencies that will allow the company to scale the accounting systems and financial reporting processes thus enabling the company to build a best-in-class back-end process that provides best-in-class customer service
- Actively seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience and general Accounts Receivable related internal processes/tasks
- Facilitate Customer conference calls and/or Business Partner Reviews to review account discrepancies, billing errors, disputes and other issues that may cause delays in payment
- Identify high risk customers and “watch-list” items to monitor potential collection risks
- Provide in-depth reporting on collections metrics that align with Monthly/Annual targets
- Engage Sales teams to build and maintain a working relationship resulting in cash collection and reduction of past due amounts. Provide in-depth aging analysis for each sales geographic area and customer segment
- Work with complex customers to drive improved collection efforts and cash flow
- Support bad debt review process and cash collection forecast
- Perform Deep Dive Analysis/Reconciliations to resolve customer issues as needed
- Work with customer support peers to ensure a consistent and high-quality level of support for customers
- Other projects or duties as assigned
Qualifications
Required Skills and Experience:
- Bachelor’s degree in Accounting, Finance, or Business and 4 plus years of experience in Collections or Credit field and 0 to 1 plus years of people leadership experience or High School Diploma/GED and 7 plus years of experience in Collections or Credit and 1 to 2 plus years of people leadership experience
- One plus year of Business-to-Business Collections experience
- Experience meeting critical deadlines
- Excellent follow through and follow up skills
- Strong problem solving and conflict resolution skills
- Strong analytical skills
- Project leadership experience
- Strong written and verbal communication skills
- Strong interpersonal skills
- Ability to interact effectively with all levels of the organization to convey information and to receive work direction
- Strong customer service skills
- Strong Excel and SAP skills
- Ability to perform basic math functions as well as compute rates, ratios, and percentages
- This position must pass a post-offer background and drug test
Preferred Skills and Experience:
Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.