Collections Supervisor jobs in Illinois

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Collections Supervisor
  • Reyes Coca-Cola Bottling
  • Niles, IL FULL_TIME
  • Overview

    Reyes Coca-Cola Bottling is a proud West Coast and Midwest bottler and distributor of Coca-Cola brands. We deliver Coca-Cola products to restaurants, sporting venues, businesses, healthcare facilities, schools, convenience stores and supermarkets. We work with iconic brands and exceptional people – because you can’t have one without the other.

     

    Responsibilities

    Join the leading beverage provider, Reyes Coca-Cola Bottling!

    • Shift: Full Time, 1st shift
    • Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement

    If you enjoy our products, you’ll really enjoy being a part of our team!

     

     

    Pay Transparency Statement: 

    The compensation philosophy reflects the Company’s reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.  This role may also be eligible to participate in a discretionary incentive program, subject to the rule governing the program. 

     

    Position Summary:  

    The Collections Supervisor plays a critical role in achieving the company's overall Accounts Receivable objectives. This position leads a team of Collections Specialists and collaborates closely with the following teams: Cash Application, Accounts Receivable, Sales, Pricing, Disputes and Deductions, and Supply Chain as needed to collect receivables of assigned portfolios with the goal of optimizing processes and minimizing collections risk. The Collections Supervisor identifies opportunities for improvement, leads initiatives, and delivers positive KPI results. This position understands business credit, risk assessment, payment plans, and collection disputes. The Collections Supervisor is focused on quickly resolving all customer situations to drive Cash Collections.

     

    Position Responsibilities may include, but not limited to: 

    • Teach, train, and mentor Collections Specialists in a fast-paced environment to ensure customer success and a quality customer experience
    • Manage team metrics, performance criteria, policies, and procedures to continuously improve Collection Specialists’ productivity and KPI performance
    • Identify process improvement opportunities to drive efficiencies that will allow the company to scale the accounting systems and financial reporting processes thus enabling the company to build a best-in-class back-end process that provides best-in-class customer service
    • Actively seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience and general Accounts Receivable related internal processes/tasks
    • Facilitate Customer conference calls and/or Business Partner Reviews to review account discrepancies, billing errors, disputes and other issues that may cause delays in payment
    • Identify high risk customers and “watch-list” items to monitor potential collection risks
    • Provide in-depth reporting on collections metrics that align with Monthly/Annual targets
    • Engage Sales teams to build and maintain a working relationship resulting in cash collection and reduction of past due amounts. Provide in-depth aging analysis for each sales geographic area and customer segment
    • Work with complex customers to drive improved collection efforts and cash flow
    • Support bad debt review process and cash collection forecast
    • Perform Deep Dive Analysis/Reconciliations to resolve customer issues as needed
    • Work with customer support peers to ensure a consistent and high-quality level of support for customers
    • Other projects or duties as assigned

    Qualifications

    Required Skills and Experience: 

    • Bachelor’s degree in Accounting, Finance, or Business and 4 plus years of experience in Collections or Credit field and 0 to 1 plus years of people leadership experience or High School Diploma/GED and 7 plus years of experience in Collections or Credit and 1 to 2 plus years of people leadership experience
    • One plus year of Business-to-Business Collections experience
    • Experience meeting critical deadlines
    • Excellent follow through and follow up skills
    • Strong problem solving and conflict resolution skills
    • Strong analytical skills
    • Project leadership experience
    • Strong written and verbal communication skills
    • Strong interpersonal skills
    • Ability to interact effectively with all levels of the organization to convey information and to receive work direction
    • Strong customer service skills
    • Strong Excel and SAP skills
    • Ability to perform basic math functions as well as compute rates, ratios, and percentages
    • This position must pass a post-offer background and drug test

    Preferred Skills and Experience: 

    • Master’s degree
    • CPA

    Physical Demands and Work Environment:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made. 

  • Just Posted

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Production Supervisor - Kankakee,IL
  • Signode -Production Supervisor
  • Kankakee, IL FULL_TIME
  • Production Supervisor - Kankakee,IL Apply Now Description/Job Summary About Signode:With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signod...
  • Just Posted

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Dock Supervisor - Full Time
  • Dohrn Transfer -Dock Supervisor
  • Falls, IL FULL_TIME
  • Dock Supervisor - Full Time Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state...
  • Just Posted

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Operations Supervisor - Full Time
  • Dohrn Transfer -Operations Supervisor
  • Rock Island, IL FULL_TIME
  • Operations Supervisor - Full Time Apply Now Description/Job Summary Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10...
  • 1 Month Ago

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Collections Call Center Supervisor
  • illinois
  • Springfield, IL FULL_TIME
  • Collections Call Center Supervisor (PSA, Opt. 2) Agency: Department of Revenue Closing Date/Time: 04/03/2024 Salary: $7660 - $8333/mo. ($91,920 - $100,000/yr.) Job Type: Leadership & Management County...
  • Just Posted

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Supervisor, Credit & Collections
  • Encore Global
  • Schiller Park, IL FULL_TIME
  • Position Overview Responsible for managing specific aspects of the credit risk of Encore’s customers and the collection of open account receivable balances. The position will be responsible for superv...
  • Just Posted

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Project Collections Coordinator (PH)
  • The Walt Disney Company
  • Glendale, CA
  • Job Posting Title: Project Collections Coordinator (PH) Req ID: 10074988 Job Description: Please note that this position...
  • 3/27/2024 12:00:00 AM

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Medical Billing & Collections Supervisor
  • Rotech Healthcare Inc.
  • Lafayette, IN
  • About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound ...
  • 3/26/2024 12:00:00 AM

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Data Collection Coordinator
  • Adecco US, Inc.
  • Morristown, NJ
  • Adecco is currently assisting a multinational pharmaceutical and biotechnology client in recruiting for a Document Coord...
  • 3/26/2024 12:00:00 AM

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Collections Coordinator
  • CrossFire Group
  • Auburn Hills, MI
  • Job Description Job Description We are looking for a collections coordinator to add to our team, part time, in Auburn Hi...
  • 3/26/2024 12:00:00 AM

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Collections Coordinator
  • City of New York
  • New York, NY
  • Job Description IMPORTANT NOTE: ONLY CANDIDATES WITH A PERMANENT LEGAL SECRETARIAL ASSISTANT CIVIL SERVICE TITLE WILL BE...
  • 3/25/2024 12:00:00 AM

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Billing / Collections Coordinator - Legal
  • Trandon Associates, Inc
  • New York, NY
  • Job Description Job Description The Billing / Collections Coordinator is responsible for the day-to-day preparing client...
  • 3/25/2024 12:00:00 AM

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Accounts Receivable & Collections Coordinator (Client Opening)
  • Rehmann
  • Orlando, FL
  • Rehmann is searching for an Accounts Receivable & Collections Coordinator for our client, Howard Fertilizer About Howard...
  • 3/25/2024 12:00:00 AM

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Property Collections Coordinator
  • Sotheby's
  • New York, NY
  • ABOUT SOTHEBY'S Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with in...
  • 3/24/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Collections Supervisor jobs
$42,100 to $53,991

Collections Supervisor
Develop and lead individual monthly performance meetings with agents to review overall productivity, scorecards, audit reviews, and evaluated calls in addition to addressing any other current performance feedback by Business Units and customer complaints.
July 20, 2021
Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
July 19, 2021
Demonstrates the ability to make sound and thorough decisions after reviewing the facts, incorporating perspectives of others, applying technical knowledge, past experience, and incorporating company policy.
July 15, 2021
Performs as loan underwriter for consumer and real estate loans within the guidelines authorized by the Board of Directors and documented in the Loan Officer Approval Matrix.
July 13, 2021
Review recorded calls, production reports, and schedule adherence for continuous agent performance and to ensure required KPI, delinquency, and other call center metrics are met or exceeded.
June 26, 2021
Monitors and provides reports on the growth of the physical collection, monitoring and projecting shelving capacity fill rates.
June 02, 2021
Demonstrated ability to provide leadership and direction to staff, as well as ability to work independently and withstand pressure that may arise when dealing with the public, physician/clinic and staff.
May 21, 2021
Manage staff work assignments including oversight of work ques and distribution of standard department reports to ensure hospital accounts are worked.
May 02, 2021
Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
April 26, 2021
Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
April 17, 2021