Collections Supervisor jobs in Mesa, AZ
Recently Added Collections Supervisor jobs
Collections: Card Supervisor (Tempe Arizona)
- OneTen
-
Tempe, AZ
FULL_TIME
-
Job Description
Job Summary
As a collections supervisor, you'll tackle intricate employee and customer challenges with precision and urgency, ensuring deadlines are not just met but exceeded. Your focus isn't just on troubleshooting - it's about aligning every action with the strategic goals of the organization and the satisfaction of its customers. Get ready to spearhead initiatives that turbocharge service efficiency, implement game-changing enhancements, and wield data analysis like a pro to propel us towards operational excellence and continuous improvement.
Job responsibilities- Resolve complex and escalated employee and customer problems and inquires
- Operate with urgency and meet deadlines
- Focus on the customer, the organization's business goals and systems
- Recommend and implement enhancements to improve effectiveness and efficiency of services and systems
- Execution of control initiatives
- Interpret and analyze data
- Bilingual - Fluent in Spanish
- Minimum of two years management in Collections
- Previous financial experience
- High School Diploma or equivalent
- Experience managing in a call center environment, preferably in Collections
- Experience in a large department or group within an Operations function
- Advanced proficiency with computer functions strongly preferred
- Bachelor's Degree
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies. - 12 Days Ago
Collections: Card Supervisor (Tempe Arizona)
- JPMorgan Chase
-
Tempe, AZ
FULL_TIME
- Job Summary As a collections supervisor, you'll tackle intricate employee and customer challenges with precision and urgency, ensuring deadlines are not just met but exceeded. Your focus isn't just on...
- 13 Days Ago
Salesman
- Commercial Collections of America
-
Tempe, AZ
FULL_TIME
- Company DescriptionAlmost 40 years in business assisting clients in the recovery of delinquent receivables. National exposure with large affiliations. Company is looking to grow and expand.Job Descrip...
- 1 Month Ago
Collections Specialist
- Rocky Mountain Restoration
-
Mesa, AZ
FULL_TIME
- ***Position starting at $25.00-$28.00/hour with performance-based incentive pay*** About Rocky Mountain Restoration The company is growing 80% year over year, and we are looking for people that want t...
- 15 Days Ago
Collections Specialist
- FDR Alliance USA
-
Mesa, AZ
FULL_TIME
- Come join us at FDR Alliance as we open our new call center. We are here to help consumers resolve their outstanding account balance and have a positive impact on their credit worthiness. We provide f...
- 18 Days Ago
Collections Speciaist
- WillScot | Mobile Mini
-
Chandler, AZ
FULL_TIME
- At WillScot Mobile Mini (NASDAQ WSC), our 4000 people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upw...
- 21 Days Ago
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0 Collections Supervisor jobs found in Mesa, AZ area
Client Service Specialist - Investment Firm
- Manwaring Wealth Management
-
Gilbert, AZ
- Job Description Job Description We are seeking a motivated and detail-oriented Client Service Specialist to join our sma...
- 4/24/2024 12:00:00 AM
Customer Service Representative / Patient Scheduling
- The FDR Group of Companies
-
Mesa, AZ
- Job Description Job Description Are a dynamic communicator with a passion for providing exceptional customer service? We...
- 4/23/2024 12:00:00 AM
Patient Care Coordinator
- Happy Ears Hearing Center
-
Mesa, AZ
- Job Description Job Description Benefits/Perks 10 days PTO Paid holidays Competitive compensation Careers advancement He...
- 4/23/2024 12:00:00 AM
Collections Representative
- Rose International
-
Tempe, AZ
- Date Posted: 04/02/2024 Hiring Organization: Rose International Position Number: 461562 Job Title: Collections Represent...
- 4/23/2024 12:00:00 AM
Archaeological Field Director 2517A NWRC
- North Wind Group
-
Tempe, AZ
- Location: Tempe, AZ Title: Archaeological Field Director Schedule (FT/PT): FT Travel Required: As Needed Clearance: Abil...
- 4/22/2024 12:00:00 AM
Collections Specialist
- PrideStaff
-
Mesa, AZ
- Job Description Job Description Payment Specialist/Collections 1 year of recent Collections experience is REQUIRED. Priv...
- 4/21/2024 12:00:00 AM
RAC Collections Agent
- Manpower
-
Tempe, AZ
- Our client, In Financial Services Industry is seeking a Collections Representative to join their team. As a Collections ...
- 4/20/2024 12:00:00 AM
Customer Service Representative
- Community Choice Financial Family of Brands
-
Tempe, AZ
- Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
- 2/15/2024 12:00:00 AM
About Mesa, Arizona
Mesa (/ˈmeɪsə/ MAY-sə) is a city in Maricopa County, in the U.S. state of Arizona. It is a suburb located about 20 miles (32 km) east of Phoenix in the East Valley section of the Phoenix Metropolitan Area. It is bordered by Tempe on the west, the Salt River Pima-Maricopa Indian Community on the north, Chandler and Gilbert on the south along with Queen Creek, and Apache Junction on the east.
Mesa is the largest suburban city by population in the United States, the third-largest city in Arizona after Phoenix and Tucson, and the 36th-largest city overall in the US. The city is home to 496,401 pe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Collections Supervisor jobs
$40,502 to $51,952
Mesa, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Collections Supervisor do?
Collections Supervisor
Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
April 17, 2021
Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
April 26, 2021
Manage staff work assignments including oversight of work ques and distribution of standard department reports to ensure hospital accounts are worked.
May 02, 2021
Demonstrated ability to provide leadership and direction to staff, as well as ability to work independently and withstand pressure that may arise when dealing with the public, physician/clinic and staff.
May 21, 2021
Monitors and provides reports on the growth of the physical collection, monitoring and projecting shelving capacity fill rates.
June 02, 2021
Review recorded calls, production reports, and schedule adherence for continuous agent performance and to ensure required KPI, delinquency, and other call center metrics are met or exceeded.
June 26, 2021
Performs as loan underwriter for consumer and real estate loans within the guidelines authorized by the Board of Directors and documented in the Loan Officer Approval Matrix.
July 13, 2021
Demonstrates the ability to make sound and thorough decisions after reviewing the facts, incorporating perspectives of others, applying technical knowledge, past experience, and incorporating company policy.
July 15, 2021
Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
July 19, 2021
Develop and lead individual monthly performance meetings with agents to review overall productivity, scorecards, audit reviews, and evaluated calls in addition to addressing any other current performance feedback by Business Units and customer complaints.
July 20, 2021