Collections Supervisor jobs in New Brunswick, NJ
Recently Added Collections Supervisor jobs
Supervisor Credit and Collections
- New Jersey Resources
-
Wall, NJ
FULL_TIME
- Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits. New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources is seeking a Supervisor Credit and Collections to oversee systematic processes in order to achieve company goals of minimizing delinquency and mitigating uncollectable debt. Take ownership of key performance metrics and strive for continuous improvement. Collaborate with interdepartmental peers on operational issues while maintaining a balance between revenue recovery, overall business need and customer satisfaction. Major Responsibilities: Prioritize and plan collection of delinquent accounts utilizing various communication channels (i.e. correspondence, auto-dialer), field collections or service disconnection. Oversee daily field collection workload assignment function and provide coverage as required. Assure that all clerical support functions are completed accurately, timely and comply with established internal controls. Motivate and manage department and individual employee performance toward achievement of goals. Communicate performance expectations for department employees. Evaluate and communicate actual performance, including productivity and effectiveness of field collectors through periodic field observations. Communicate individual and department results. Document both recognition for performance achieved and/or coaching/discipline where performance gaps exist. Promote health and safety awareness, including safe work and driving practices in order to prevent and reduce injuries. Assure that all Company policies, procedures and standards are adhered to by all employees. Monitor and analyze delinquency through system reports, query data or other forms of business intelligence and pursue initiatives for process and performance improvement. Provide management with timely and accurate data and collaborate on any performance deficiencies. Effectively manage bad debt risk by ensuring adherence to established procedures and monitoring write-off, collection agency performance and bankruptcy claims. Effectively investigate and resolve complex customer collection issues and escalated collection complaints. Record complaint data as required. Support account level informational needs of energy assistance programs and/or various social and consumer related agencies to facilitate payment. Maintain a close working relationship with other departments interfacing with Customer Services (i.e. Legal, Energy Delivery, Regulatory) to meet the needs of the Company, ensure compliance with fair debt collection practices and N.J.A.C rules and regulations. Provide testimonial support as requested in debt-related legal actions. Maintain effective leadership of staff and set an example through personal conduct, attitude, attendance and performance. Administrate staff within the framework of the Labor/Management Agreement. Assists in the preparation of operational budgets assuring that goals and objectives are met. Support departmental initiatives and supervisory coverage needs as required. Work with team members to develop ways of performing work more efficiently for continuous improvement Position Specifications: A bachelor's degree in business management or finance is preferred. 3 -5 years collection industry related experience with at least 3 years experience in a supervisory field or the combined equivalent in education and experience is required. Excellent organizational, coaching, motivational and interpersonal skills are required. Good written and oral communication skills with the ability to communicate effectively and resolve escalated issues. Self- motivated and results oriented with the ability to utilize judgment to plan and accomplish goals in an environment of competing business needs/resources. Proficient in collection industry concepts, practices, and procedures. Some experience with debt litigation and bankruptcy processes preferred. Proficient use and understanding of MS Office products (Word, Excel, Outlook) with the ability to learn proprietary systems (UCIS, PCAD) and adapt to new technologies. Ability to create spreadsheets and analyze data for the purposes of identifying gaps, evaluating performance, prioritizing work, and making recommendation. Demonstrated inquisitiveness and the pursuit of continuous improvement. Must be flexible to change based on business needs Must possess a professional appearance, be dependable, self-motivated and work well within a team. Prior supervision experience of both office and field staff preferred. Prior utility or similar industry experience is helpful. * The above job description is reflective of the primary duties of this position and in no way limits the supervisor from assigning any other duties, responsibilities or initiatives as deemed necessary. New Jersey Resources is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.
- 25 Days Ago
Collections Specialist
- DSV
-
Iselin, NJ
FULL_TIME
- If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Credi...
- 24 Days Ago
Collections Representative
- Waste Connections
-
Iselin, NJ
FULL_TIME
- Our team in Iselin, New Jersey is looking to add a Collections Rep to their team.Summary: Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the follow...
- 25 Days Ago
Collections Specialist
- Medical Facilities of America
-
Lakewood, NJ
FULL_TIME
- Medical Facilities of America, a regional leader in healthcare and skilled nursing services, is seeking a qualified individual to join our growing team as a Collection Specialist in our Lakewood, NJ o...
- 1 Month Ago
Premium Receivable Collections Analyst
- World Insurance Associates, LLC.
-
Iselin, NJ
FULL_TIME
- SummaryWorld Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.Founded in 2011, World i...
- 2 Days Ago
Field Collections Representative
- RCH
-
East Brunswick, NJ
FULL_TIME
- *The RCH® service mark represents the services provided by the nation’s largest cable television retention Company. The company is looking for Field Collections Representatives to service local and th...
- 5 Days Ago
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0 Collections Supervisor jobs found in New Brunswick, NJ area
About New Brunswick, New Jersey
According to the United States Census Bureau, the city had a total area of 5.789 square miles (14.995 km2), including 5.227 square miles (13.539 km2) of land and 0.562 square miles (1.456 km2) of water (9.71%). New Brunswick is in Raritan Valley (a line of cities in central New Jersey). New Brunswick is on the south side of Raritan Valley along with Piscataway Township, Highland Park, Edison Township, and Franklin Township (Somerset County). New Brunswick lies southwest of Newark and New York City and northeast of Trenton and Philadelphia.
New Brunswick is bordered by Piscataway, Highland Park...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Collections Supervisor jobs
$46,282 to $59,367
New Brunswick, New Jersey area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Collections Supervisor do?
Collections Supervisor
Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
April 17, 2021
Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
April 26, 2021
Manage staff work assignments including oversight of work ques and distribution of standard department reports to ensure hospital accounts are worked.
May 02, 2021
Demonstrated ability to provide leadership and direction to staff, as well as ability to work independently and withstand pressure that may arise when dealing with the public, physician/clinic and staff.
May 21, 2021
Monitors and provides reports on the growth of the physical collection, monitoring and projecting shelving capacity fill rates.
June 02, 2021
Review recorded calls, production reports, and schedule adherence for continuous agent performance and to ensure required KPI, delinquency, and other call center metrics are met or exceeded.
June 26, 2021
Performs as loan underwriter for consumer and real estate loans within the guidelines authorized by the Board of Directors and documented in the Loan Officer Approval Matrix.
July 13, 2021
Demonstrates the ability to make sound and thorough decisions after reviewing the facts, incorporating perspectives of others, applying technical knowledge, past experience, and incorporating company policy.
July 15, 2021
Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
July 19, 2021
Develop and lead individual monthly performance meetings with agents to review overall productivity, scorecards, audit reviews, and evaluated calls in addition to addressing any other current performance feedback by Business Units and customer complaints.
July 20, 2021