Collections Supervisor jobs in Pittsburgh, PA
Recently Added Collections Supervisor jobs
Supervisor - Collections
- Guardian Protection Services, Inc.
-
Warrendale, PA
FULL_TIME
- Are you interested in working in a growing industry? Increased demand for smart home security has opened a brand new opportunity at Guardian for high-energy people like you. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it’s safe. The Collection Supervisor is responsible for managing and overseeing the activities of a team of collection specialists. The primary goal of this role is to ensure the efficient and effective collection of outstanding debts owed to Guardian for all customer types. Utilize operating systems to ensure compliance with policies, procedures, and guidelines. Evaluate performance metrics through appropriate action such as coaching, mentoring, training, and corrective action to successfully resolve concerns regarding employee performance and adherence to company policies. What’s In It For You: Attractive compensation package Comprehensive benefit package starting day 1 Opportunity to grow within the company The chance to be part of a Top 10 company and high-energy employee culture What You'll Be Doing Provide guidance, support, and training to team members Monitor the performance of collection agents through regular review of key metrics and reports Develop and implement effective collection strategies to maximize dept recovery Generate and analyze reports to track the progress of collection efforts Analyze data and trends to identify opportunities for improvement in the collection process First level to address escalated collection calls Assist in negotiating payment arrangements or settlements with customers when necessary Build and maintain positive relationships with national/commercial account representatives and key stakeholders. Collaborate with sales and account management teams to address and resolve customer issues related to collections. What You'll Need: Strong analytical, problem-solving, decision-making, and organizational skills. Proficiency with Microsoft Office Suite, including Word, Outlook, Excel (VLOOKUP and Pivot tables) 3 years’ experience as call center supervisor or similar equivalent experience and/or successful completion of career progression plus demonstration of necessary leadership, experience, knowledge, and results Collection experience is preferred, and knowledge of the Fair Debt Collections Act is beneficial Thorough understanding of company and departmental policies, procedures, products, and resources Adaptable and supportive of change Able to work independently and as a team member to achieve team and company goals Able to manage projects, handle multiple assignments and meet deadlines Strong problem solving and organizational skills Ability to work flexible schedules at times (evenings, weekends, holidays) Commercial and National collection experience Who We Are The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. Armstrong is an Equal Opportunity Employer. The Armstrong Group, a family owned and operated business, now employs over 2,000 people across the nation. The company continues to value strong relationships with its employees and close ties to the communities it serves.
- 15 Days Ago
Collections Supervisor
- Guardian Protection
-
Warrendale, PA
FULL_TIME
- Are you interested in working in a growing industry? Increased demand for smart home security has opened a brand new opportunity at Guardian for high-energy people like you. We provide smart technolog...
- 5 Days Ago
Medicaid MCO Collections Supervisor
- NovaCare Rehabilitation
-
Canonsburg, PA
FULL_TIME
- Overview Select Medical/NovaCare Rehabilitation is seeking a Medicare MCO Collections Supervisor for our Outpatient Business Office located in Canonsburg, PA. Supervises the day-to-day activities of t...
- 8 Days Ago
AR Collections Supervisor
- NovaCare Rehabilitation
-
Canonsburg, PA
FULL_TIME
- Overview Select Medical/NovaCare Rehabilitation is seeking an Accounts Receivable Collections Supervisor for our Outpatient Business Office located in Canonsburg, PA. Supervises the day-to-day activit...
- 9 Days Ago
AR Collections Supervisor
- NovaCare Rehabilitation
-
Canonsburg, PA
FULL_TIME
- Overview Select Medical/NovaCare Rehabilitation is seeking an Accounts Receivable Collections Supervisor for our Outpatient Business Office located in Canonsburg, PA. Supervises the day-to-day activit...
- 9 Days Ago
Infrastructure Administrator
- Keystone Collections Group
-
Irwin, PA
FULL_TIME
- Position Summary: The Infrastructure Administrator is responsible for implementation, deployment, and support of enterprise infrastructure. Responsibilities: Maintain and support company infrastructur...
- 14 Days Ago
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0 Collections Supervisor jobs found in Pittsburgh, PA area
Collections Coordinator
- Creative Financial Staffing
-
Pittsburgh, PA
- COLLECTIONS COORDINATOR ABOUT THE COMPANY: Our client is a leading employer in the Pittsburgh market and they're looking...
- 4/19/2024 12:00:00 AM
Law Firm Office Service Specialist - Copy center/Mailroom
- IST Management Services
-
Pittsburgh, PA
- Overview: The Opportunity: IST is looking for friendly, service-oriented, customer focused people with a passion for exc...
- 4/18/2024 12:00:00 AM
Supervisor, Customer Services
- Envoy Air Inc.
-
Pittsburgh, PA
- Overview: Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated...
- 4/18/2024 12:00:00 AM
Collections Coordinator
- Creative Financial Staffing
-
Pittsburgh, PA
- COLLECTIONS COORDINATOR ABOUT THE COMPANY: Our client is a leading manufacturing organization and they are looking to ad...
- 4/17/2024 12:00:00 AM
Accounts Receivable Supervisor
- Keystone Staffing Solutions
-
Pittsburgh, PA
- Job Description Job Description Job Overview: This is an 'in office' position. We are seeking an experienced and detail-...
- 4/17/2024 12:00:00 AM
Credit & Collections Clerk
- Creative Financial Staffing
-
Pittsburgh, PA
- CREDIT & COLLECTIONS CLERK ABOUT THE COMPANY: CFS has partnered with a local food distribution company looking to add a ...
- 4/16/2024 12:00:00 AM
Receptionist/Accounting Assistant
- Creative Financial Staffing
-
Pittsburgh, PA
- RECEPTIONIST/ACCOUNTING ASSISTANT CFS has partnered with a family-owned, trailblazing company in providing innovative so...
- 4/16/2024 12:00:00 AM
Customer Service - Collections Analyst
- Pgh2o
-
Pittsburgh, PA
- **Customer Service - Collections Analyst** 1200 Penn Ave, Pittsburgh, PA 15222, USA Req #18 Monday, July 19, 2021 The Pi...
- 4/16/2024 12:00:00 AM
About Pittsburgh, Pennsylvania
Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As of 2018, a population of 308,144 lives within the city limits, making it the 63rd-largest city in the U.S. The metropolitan population of 2,362,453, is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania (behind Philadelphia), and the 26th-largest in the U.S.
Pittsburgh is located in the south west of the state, at the confluence of the Allegheny, Monongahela, and Ohio rivers. Pittsburgh is known both as "the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Collections Supervisor jobs
$40,379 to $51,795
Pittsburgh, Pennsylvania area prices
were up 1.9% from a year ago
were up 1.9% from a year ago
What does a Collections Supervisor do?
Collections Supervisor
Assists in Collections QC functions including DRF review, completing Correction Reports, performing follow-up discussions with staff as assigned, performing audits, reviewing QC records and data sheets, and assisting with QC activities as requested.
April 17, 2021
Provide adequate staffing levels for scheduled collection activities by responding to and covering call-ins during on-call shift by working with other team leaders and supervisors as needed.
April 26, 2021
Manage staff work assignments including oversight of work ques and distribution of standard department reports to ensure hospital accounts are worked.
May 02, 2021
Demonstrated ability to provide leadership and direction to staff, as well as ability to work independently and withstand pressure that may arise when dealing with the public, physician/clinic and staff.
May 21, 2021
Monitors and provides reports on the growth of the physical collection, monitoring and projecting shelving capacity fill rates.
June 02, 2021
Review recorded calls, production reports, and schedule adherence for continuous agent performance and to ensure required KPI, delinquency, and other call center metrics are met or exceeded.
June 26, 2021
Performs as loan underwriter for consumer and real estate loans within the guidelines authorized by the Board of Directors and documented in the Loan Officer Approval Matrix.
July 13, 2021
Demonstrates the ability to make sound and thorough decisions after reviewing the facts, incorporating perspectives of others, applying technical knowledge, past experience, and incorporating company policy.
July 15, 2021
Communicates directly with collection agencies, payors, government agencies and/or attorneys to resolve outstanding collections issues.
July 19, 2021
Develop and lead individual monthly performance meetings with agents to review overall productivity, scorecards, audit reviews, and evaluated calls in addition to addressing any other current performance feedback by Business Units and customer complaints.
July 20, 2021