Collections Supervisor jobs in Vineland, NJ

Collections Specialist

Key Responsibilities

·        The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.

·        Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

·        Accountable for reducing delinquency for assigned accounts.

·        Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

·        Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

·        Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.

·        Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions

·        Weekly and monthly reporting to direct supervisor

·        Monthly Delinquency notices

·        Processing monthly credit memos and the appropriate reporting

·        High volume phone calls to assigned delinquent customers

·        Manage customers on the shutdown report

·        Reconcile customer disputes as they pertain to payment of outstanding balances that are due

·        Provide excellent & considerate customer service to dealers and sales

·        Internal and External customer interface

·        Participate in team planning meetings

·        Meet defined department goals and activity metrics

Required Skills

·        3-5 years High Volume corporate Collections experience.

·        Knowledge of Billing and Collections procedures

·        Accounts Receivable knowledge/experience a plus

·        Strong attention to detail, goal oriented

·        Experience with QuickBooks a plus

·        Commitment to excellent customer service

·        Excellent written and verbal communication abilities

·        Ability to prioritize and manage multiple responsibilities