Commercial Operations Analyst jobs in Manchester, NH
Recently Added Commercial Operations Analyst jobs
Customer Care Operations Analyst
- Sequel Medical Technology
-
Manchester, NH
FULL_TIME
-
About Sequel
Sequel Med Tech is an early-stage company developing the next generation of precision drug delivery devices. Our mission is to improve the lives of patients by developing cutting-edge medical technologies that address unmet needs in healthcare.
Job Overview
Sequel’s Customer Contact Center is the pulse of our organization, serving customers 24/7 across their entire device journey. This role will work with the Customer Care leadership to proactively ensure we have the systems and information to respond and support our patients.
The Customer Care Operations Analyst is responsible for supporting consistency and streamlined access to information across the Customer Care organization through maintenance and management of customer-facing content and processes. This is a crucial role in optimizing the operational efficiency of the Customer Care organization and responsible for developing deep knowledge of Sequel’s processes, customer journeys and support we provide to our customers. The Customer Care Operations Analyst will be responsible for content development, documentation of SOP’s, policies, and work instructions. Additionally, you are responsible for supporting process improvement initiatives, have an active support role in systems implementation and updating a system knowledge base. This is a high visibility role and will collaborate cross functionally with Quality, Sales, and Marketing. with strong communication skills, attention to detail and dedication to customer experience.
The ideal candidate will have a demonstrated history of Customer Care and contact center day to day operations, with strong communication skills, attention to detail and dedication to customer experience while working within a fast-paced FDA regulated environment.
Job Responsibilities and Essential Duties- Develop deep understanding of existing Customer Care processes and responsibilities.
- Collaborate with Customer Care leadership and align with cross functional leaders for consistency in documentation of content and practices.
- Audit content for accuracy, completeness, and compliance in accordance with relevant regulations, quality, and accreditation standards.
- Analyze data to identify and implement process improvements that enhance and optimize the customer experience.
- Maintain tables in Salesforce, Talkdesk, and any other business systems used by the Customer Care team.
- Conduct training sessions with business users to improve adoption and efficient use of systems.
- Partner with Customer Care leadership to build and update systems training materials as needed.
- Collaborate with Business Process Managers to develop test plans, and coordinate and execute UAT activities.
- Liaise with Quality to maintain all Customer Care controlled documents in all internal systems, including creation, obsolescence, archival and revisions (e.g., LMS, Quality system.)
Minimum RequirementsRequired Knowledge, Skills and Abilities- Bachelor’s Degree, preferred, or equivalent combination of education and experience.
- 2 years of experience in a Customer Care contact center environment.
- Demonstrated experience working in contact center operations within the medical device industry that promotes best practices and standards including contact center metrics, workforce management, service quality management and knowledge management.
- Knowledge of diabetes and experience supporting customers with diabetes is preferred.
- Experience providing remote support, particularly in a regulated environment.
- Experience with Salesforce.com and/or Talkdesk
- Familiar with reporting and extracting data from Chat, Live Chat and generative AI interactions and leveraging the insights to recommend continuous improvement to the Customer Experience is a plus
- Familiarity with industry standards and best practices in customer care contact centers.
- Familiar with omnichannel communication in customer care contact centers.
- Excellent problem solving, analytical and operational excellence skills.
- Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
- Proven leadership capabilities, including the ability to motivate and develop a high-performing team.
- Ability to exercise professional judgement in identifying organizational improvements.
- Ability to effectively work with cross functional teams act as a change agent, facilitator, coach and mentor.
- Position remotely based, but requires occasional travel to home office in Manchester, NH.
Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Environmental/Safety/Physical Work Conditions- Ensures environmental consciousness and safe practices are exhibited in decisions
- Use of computer and telephone equipment and other related office accessories/devices to complete assignments
- May work extended hours during peak business cycles
- Physical requirements such as lifting specific weights
- Position is remote, but travel to the home office in NH is expected
- 1 Month Ago
Behavioral Health Technician ABA Paraprofessional
- Licensed behavior analyst professional Services PLLC
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Manchester, NH
CONTRACTOR
- Join Our LBAPS Team: ABA Paraprofessional Are you looking for a position where you see progress happen in real life? Where you get to watch children master their goals? If so, then a position within L...
- 17 Days Ago
Provider Network Operations Data Analyst Sr (hybrid)
- AmeriHealth Caritas Health Plan
-
Manchester, NH
FULL_TIME
- Your career starts now. We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities....
- Just Posted
Immunology Specialist
- Syneos Health Commercial Solutions
-
Manchester, NH
FULL_TIME
- Description You have what it takes: a competitive drive coupled with exceptional sales ability. In this role, you will be responsible for implementing the sales plan by delivering proficient sales pre...
- 9 Days Ago
EXPERIENCED CLEANER/JANITOR/ UNIVERSITY BLDG.
- ACS Commercial Cleaning
-
Manchester, NH
FULL_TIME,CONTRACTOR
- MUST HAVE AT LEAST 5-10 YEARS EXPERIENCE doing Janitorial/Building Commercial Cleaning FULL TIME HIGHLY EXPERIENCED Cleaner 40 Hours per week Sunday THROUGH Thursday night. CALL 603-624-1117 x-11 10:0...
- 12 Days Ago
Commercial Administrator
- Vistry Group PLC
-
Peterborough, NH
FULL_TIME
- Role Overview In a Nutshell… We have an exciting opportunity for a Commercial Administrator to join our team within Vistry Housebuilding East Midlands, at our Peterborough office. As our Commercial Ad...
- 1 Month Ago
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0 Commercial Operations Analyst jobs found in Manchester, NH area
Operations Analyst / Modeling and Simulation Engineer
- BAE Systems
-
Nashua, NH
- **Job Description** Ready to make a difference? Our employees design, integrate, and test the world s next generation co...
- 4/24/2024 12:00:00 AM
Engineering Operations Analyst
- USPRO
-
Nashua, NH
- Engineering Operations Analyst Nashua, NH Duration: 6+ month contract (temp to perm) Active Secret Clearance Job Descrip...
- 4/23/2024 12:00:00 AM
Director, Product Management
- Fidelity TalentSource LLC
-
Merrimack, NH
- Job Description: Position Description: Creates, maintains, and communicates multi-year product roadmaps. Owns the produc...
- 4/22/2024 12:00:00 AM
Supv Internal Revenue Agent (Spec Grp Mgr Examiner) 12-Month Roster, Temp NTE 1 Yr, MBE 5 Yrs, MBMP
- Department Of The Treasury
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Manchester, NH
- Duties WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
- Department Of The Treasury
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Manchester, NH
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Salesforce Operations Analyst
- Epsilon
-
Wakefield, MA
- Job Description Support sales team members and related departments including marketing and inside sales worldwide. Perfo...
- 4/21/2024 12:00:00 AM
Director of Operations
- Jack's Abby Brewing Company
-
Framingham, MA
- Job Title: Director of Operations Reports to: CEO Direct Reports: Warehouse Lead, Senior Production Administrator, Analy...
- 4/21/2024 12:00:00 AM
Director of Operations
- Jack's Abby Brewing Company
-
Framingham, MA
- Job Title: Director of Operations Reports to: CEO Direct Reports: Warehouse Lead, Senior Production Administrator, Analy...
- 4/21/2024 12:00:00 AM
About Manchester, New Hampshire
Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721.
Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Commercial Operations Analyst jobs
$64,890 to $95,527
Manchester, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Commercial Operations Analyst do?
Commercial Operations Analyst
Demonstrated ability to analyze large and complex data sets and to convert them into actionable insights that drive business decisions.
January 10, 2023
Leads mission, usability, cost and effectiveness analyses to predict system performance, operational utility and life-cycle cost.
March 29, 2023
Provide insights to the business through analysis to drive greater efficiency and effectiveness of our Sales and Deal Operations teams.
April 13, 2023
Participate in various meetings to ensure an understanding of current and proposed operations while providing relevant feedback as to how changes might impact commercial operations.
April 17, 2023