Are you a friendly, customer-focused professional with a passion for service? If you enjoy working with people making a difference, this position is for you! At FBMC, we provide best in class service and empower our teams to be solutions oriented, proactive, enthusiastic and embrace our values of being honest, respectful, accountable, inclusive, and responsive. If this sounds like the opportunity that you've been looking for, apply today.

Our Story...

FBMC Benefits Management Inc. is a privately held, employee-owned company that provides comprehensive employee benefits management and consulting. Our mission is to Protect our clients by designing and delivering Innovative employee benefits with provable Quality results. For more than 40 years, we have sought to develop an understanding of our clients' and their workforce's needs and provide products that are not only high quality but easy to use and understand. We embrace giving back to our clients and their communities, which is why we donate 1% of our revenue for the year to charitable organizations such as community-based food banks, the American Cancer Society, March of Dimes, Ronald McDonald House, and ElderCare Services.

Candidate must have excellent people skills and be able to work in a customer focused environment. If you enjoy providing high level customer service and helping others, this position is for YOU!

Position Summary: The primary responsibility for this position is to provide billing support. The billing aspect of this role will include active and specialty billing responsibilities. This position will work close with accounting to initiate payment requests and monitor balances each month. The Billing Analyst will maintain processes and procedures for refunds and provide innovative ideas when supporting new technology.

Essential Job Duties and Responsibilities:

• Refunds
• Process Medicare Supplemental Change Files
• Work Medicare Discrepancy Files
• Process Medicare Terminations
• Research Annual Forfeiture Reports
• Billing Support
• Research client calls/emails by analyzing relevant customer/client data and report findings and/or solutions
• Analyze and resolve suspense
• Assist with the safe handling and protection of internal and external data (specifically the rules and regulations around data involving PII and PHI)
• Other duties as assigned by Manager

This Job Description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by the Manager.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated customer service skills with the ability to communicate both verbally and in writing in a clear and concise manner.
• Experience in working in a fast-paced environment and handling pressure situations with professionalism and tact
• Demonstrated problem solving skills, including attention to detail, analytical thinking, and decisiveness
• Strong numerical skills
• Excellent organization skills - able ability to prioritize work, manage multiple projects, follow- through, and meet deadlines
• Excellent interpersonal skills to work independently and collaboratively with team members and others of varying backgrounds and skill levels
• Ability and experience working with various technology
• Must exhibit a positive attitude and be an example of leadership to others in the area of problem-solving, teamwork, interpersonal relationships, and commitment to FBMC's mission, vision, and values

Minimum Educational and Experience Requirements:

• A.A. degree or equivalent in Accounting or Business Administration
• 2 years of experience in benefits/insurance administration, bookkeeping or customer service
• Proficiency with Microsoft Office Suite products, web based and Customer Relationship Management (CRM) applications.
• Experience in working in a fast-paced environment and handling pressure

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain in a stationary position, frequently communicate accurate information, and operate a computer and other office machinery. The employee must have the ability to lift and/or move up to 25 pounds. Specific vision abilities are required to determine accuracy of information reviewed.

ARE YOU READY TO JOIN OUR TEAM? APPLY TODAY!

FBMC Benefits Management Inc. is an Equal Opportunity Employer. It is the policy of FBMC Benefits Management to comply with all laws regarding employment. We believe that all persons are entitled to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, marital status, genetics, veteran status, or sexual orientation. In compliance with the provisions of all federal and state civil rights laws, every effort will be made to employ and promote the most qualified individuals without regard to the above factors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.