Description

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Department: Clinical Management Job Classification: Professional/Clinical

Supervisor: Director of Quality & Compliance / Compliance Officer

Work Location: Main Office FLSA Status: Non-Exempt

Salary: $25.00 - $30.00

Benefits: Health, Vision and Dental Insurance, HSA, PTO/Sick Time, 403 B with Company Match, Voluntary A&D and Short/Long Term Disability

Job Summary

The Compliance Coordinator is responsible for assisting the Director of Quality & Compliance / Compliance Officer. He/She will coordinate the preparation, completion and maintenance of regulatory and compliance policy and procedures along with any additional documents as needed. Ensures compliance documents satisfy federal, state and local government requirements. Will assist in the implementation and monitoring of compliance controls, compliance procedures, internal audits and operational processes. The Compliance Coordinator will consistently demonstrate commitment to the agency’s mission to provide quality services for all patients to allow them to remain in their homes and live with independence and dignity for as long as possible.

Roles and Responsibilities

1. Assists with auditing and collecting information and documentation as requested.
2. Supports the Director of Quality & Compliance / Compliance Officer with tasks including but not limited to auditing and research to assist with compliance, quality, and all regulatory requirements.
3. Identifying and assessing areas of significant business risk.
4. Maintain QAPI and ensure accuracy for presentation during quarterly Compliance meetings.
5. Support the Director of Compliance in developing, implementing and maintaining internal audit policies and procedures in accordance with local and regulatory best practice.
6. Conduct ad hoc investigations into identified or reported risks.
7. Support various departments by collecting and coordinating internal data from audits and various department leaders per the Director of Compliance instruction.
8. Acts as a role model for other NTSOC employees and as a subject matter expert for quality and compliance.
9. Trains in tasks completed by the Director of Quality & Compliance / Compliance Officer and assumes duties as needed. May cross train in other office positions and assist when requested by Director of Quality & Compliance / Compliance Officer.
10. Keeps organized documentation of quality and compliance documents.
11. Provides administrative support and education to staff as needed.
12. Provides customer service for clients/families.
13. Effectively communicates all pertinent information to families, clinical management, and field staff.
14. Protects confidential information and understands responsibilities regarding the Health Insurance Portability and Accountability Act (HIPAA) and protected health information (PHI).
15. Follows NTSOC Infection Control Policy to include use of PPE as directed.
16. Pursues learning opportunities to enhance personal and professional capabilities relating to the assigned role.
17. Develops effective working relationships among professionals and ancillary staff.
18. Participates in a minimum of 75% of required meetings.
19. Performs other related job duties as assigned by Director of Quality & Compliance / Compliance Officer.

Qualifications

Minimum Requirements

• 2 years experience in home healthcare (preferred in a quality management position)
• Excellent analytical and problem-solving skills to evaluate the quality-of-care services and to resolve issues.
• Knowledge in home health research, auditing, compliance and risk experience and knowledge.
• Associate Degree preferred
• Ability to advocate for and relate to clients/families and their concerns.
• Current knowledge of laws and regulations related to home care.
• Ability to remain current in the skills and knowledge necessary to provide quality patient care.
• Strong computer skills. Ability to work with electronic medical records system, email, and Microsoft Office products
• Strong time management, organizational skills, and attention to detail.
• Ability to interact with clients and families compassionately and empathetically.
• Patience: Being patient with people who may have trouble communicating or understanding what is happening is important.
• Communication Skills: Must have effective communication with patients, families and staff.