Compliance Manager - Healthcare jobs in Honolulu, HI

Job Summary:

The L&L Franchise Customer Relations and Compliance Manager is responsible for overseeing customer service operations of our franchise restaurants which involve collecting, analyzing, and interpreting customer feedback to improve both store and brand performance. Ensuring store adheres to restaurant industry regulations, and brand standards. This role requires a proactive individual with strong customer service skills, exceptional communication abilities, and a deep understanding of compliance standards relevant to our industry.

Key Responsibilities:

· Customer Relations Management:

o Act as the primary point of contact for escalated customer issues, ensuring timely and satisfactory resolution.

o Analyze customer feedback and data to identify trends and areas for improvement.

o Coordinate with other departments to ensure consistent and seamless customer experiences.

· Compliance Management:

o Work with franchise owners to ensure store compliance with franchisor’s requirements.

o Regularly review and update compliance policies and procedures to align with regulatory changes.

o Conduct internal audits to monitor compliance with industry standards and company policies.

o Serve as the liaison between franchisee and franchisor, responding to inquiries and coordinating audits or inspections.

o Follow up with franchise stores after inspection, issue communication and documentation for non-compliance.

· Reporting and Analysis:

o Prepare and present reports on customer satisfaction, compliance status, and other key metrics to senior management.

o Utilize data analytics (audit) tools to gain insights into customer behavior and compliance risks.

o Recommend and implement process improvements based on data-driven analysis.

· Risk Management:

o Identify potential compliance risks and develop strategies to mitigate them.

o Stay informed about industry developments and regulatory changes that may impact the company.

Qualifications:

· Bachelor’s degree in business administration, or minimum of 5 years in a related field preferred.

· Minimum of 5 years of experience in customer relations, compliance, or a related role.

· Strong knowledge of industry regulations and compliance requirements.

· Excellent communication, negotiation, and conflict-resolution skills.

· Proficiency in data analysis and reporting tools.

· Ability to work under pressure and handle challenging situations with professionalism.

· Available to travel to franchise stores across nation as needed.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 3 years (Preferred)

Ability to Commute:

• Honolulu, HI 96826 (Preferred)

Work Location: In person