Collaborate closely with the CIS and campus stakeholders to execute the roll out of the new ServiceNow ITSM tool at CUNY.
November 03, 2019
Manage the contact center, knowledge base, and metrics reporting for service delivery and ensure their effective delivery, management and enhancements.
November 29, 2019
Develop both short and long-term service and process goals and maturity levels to be achieved over the specified time.
January 18, 2020