Computer Operations Manager jobs in Kalamazoo, MI

ABOUT US

Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan, providing cutting-edge IT solutions to businesses across diverse industries. We pride ourselves on delivering exceptional value and superior customer service, as well as a strong company culture, made possible by our staff’s commitment to upholding our five core values:

DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE

THE POSITION

We are looking for a full-time Account Manager to join our team with your home office in the Greater Kalamazoo area. As an Account Manager, you will play a crucial role in building and maintaining strong relationships with our valued clients. You will serve as a primary point of contact for assigned clients, understanding their technological needs, addressing their concerns, and ensuring the successful delivery of our products and services. Your goal will be to maximize client satisfaction, foster long-term partnerships, and contribute to the company's growth by identifying new business opportunities within your portfolio. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.

KEY RESPONSIBILITIES

• Develop and nurture relationships with key stakeholders within assigned client accounts.
• Understand client business objectives, challenges, and technology needs.
• Regularly communicate with clients to ensure their satisfaction, gather feedback, and address any concerns.
• Collaborate with internal teams to develop account strategies aligned with client goals and our service offerings.
• Identify opportunities to upsell, cross-sell, and expand the scope of services within existing accounts.
• Coordinate with technical teams to ensure timely and successful delivery of products and services to clients.
• Monitor project progress, timelines, and the quality of the deliverables to ensure client expectations are met.
• Proactively identify new business opportunities within assigned accounts and work towards their conversion.
• Stay informed about industry trends, competitors, and emerging technologies to provide valuable insights to clients.
• Manage contract renewals, negotiations, and pricing discussions with clients.
• Ensure contract terms are favorable to both the client and Omega Computer Services.
• Maintain accurate and up-to-date records of client interactions, opportunities, and progress.
• Prepare regular reports and updates for internal teams and management.

QUALIFICATIONS

• Proven experience in account management, client relationship management, or sales.
• Strong understanding or willingness to learn IT solutions, services, and trends.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Result-oriented mindset with a focus on customer satisfaction and business growth.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel to meet clients, attend industry events, and conferences as required.

WE CAN'T DO WHAT WE DO WITHOUT YOU

This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the benefit of our staff and clients.