Computer Operations Supervisor jobs in Juneau, AK

Company Overview:

Computer Headquarters is a full service MSP IT company dedicated to providing innovative solutions to business and government facilities of all sizes. With a focus on excellence, innovation, and customer satisfaction, we have built a reputation for delivering top-notch IT solutions tailored to meet our clients' diverse needs. We strive to maintain the highest standards of quality, integrity, and professionalism in everything we do. We are currently seeking a motivated and enthusiastic individual to join our team as an IT Assistant. This is an exciting opportunity for someone who is passionate about technology and eager to kick-start their career in the IT industry.

Key Responsibilities:

Assisting with Technical Support:

• Provide assistance to end-users by troubleshooting hardware and software issues.
• Respond to help desk tickets and resolve technical issues in a timely manner.
• Assist in the installation, configuration, and maintenance of computer systems and peripherals.

Learning and Applying Technical Skills:

• Participate in training sessions to learn about various IT technologies, tools, and methodologies.
• Apply theoretical knowledge to practical tasks, such as setting up networks, configuring software, and testing systems.
• Stay updated with the latest industry trends and best practices in IT to enhance skillset.

Supporting IT Projects:

• Collaborate with and support team members on IT projects, such as software development, network upgrades, or system implementations.
• Assist in gathering requirements, conducting research, and contributing to project planning and execution.
• Follow project timelines and deliverables under the guidance of one of our Lead Technicians.

Documentation and Reporting:

• Maintain accurate documentation of IT systems, configurations, and procedures.
• Must be proficient in effectively and accurately managing time and note-taking.

Ensuring Security and Compliance:

• Adhere to security protocols and best practices to protect sensitive data and IT infrastructure.
• Assist in conducting security assessments, vulnerability scans, and risk assessments.
• Participate in compliance audits and assist in implementing remediation measures as needed.

Monitoring and Maintaining Systems:

• Assist in implementing monitoring tools and alerting mechanisms to proactively detect and mitigate IT issues.

Contributing to Team Collaboration:

• Actively participate in team meetings, brainstorming sessions, and knowledge-sharing activities.
• Communicate effectively with team members to provide updates on progress and escalate issues when necessary.

Adhering to Policies and Procedures:

• Follow company policies, procedures, and code of conduct in all IT-related activities.
• Maintain confidentiality and integrity when handling sensitive information and data.

Seeking Continuous Learning and Development:

• Take initiative to expand knowledge and skills through self-study, online courses, and certifications.
• Seek feedback from mentors and supervisors to identify areas for improvement and professional growth.
• Demonstrate a proactive attitude towards learning and adapting to new technologies and challenges in the IT field.

Qualifications:

• Basic understanding of computer hardware, software, and networking concepts.
• Strong problem-solving skills and attention to detail.
• Ability to follow technical instructions and perform tasks under supervision.
• Excellent communication and teamwork abilities.
• Willingness to learn and adapt to new technologies.
• A driver's license.
• High school diploma or equivalent.

Working Conditions:

• Standard office hours apply, with the possibility of occasional overtime to support special projects or events.
• This position requires the ability to comfortably perform tasks that may require prolonged periods of sitting, standing, or using computer equipment.
• The role of an IT tech Assistant may involve some physical activity, such as lifting and carrying computer equipment, setting up workstations, or troubleshooting hardware issues.

We Offer:

• A competitive salary package.
• Opportunities for professional development and growth within the company.
• A supportive and collaborative work environment.
• Vacation and Sick Leave.
• Paid Holidays.
• Simple IRA Retirement Plan.
• Schedule Flexibility.
• Paid Bereavement.
• Paid Wellness and Personal Days.

If you are a highly motivated individual with a passion for technology and a desire to contribute to a dynamic team, we encourage you to apply. You can also email your resume to finance@comphq.net. Thank you for your interest in joining our team as an IT Technician Assistant.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Retirement plan

Experience level:

• No experience needed

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Ketchikan, AK 99901: Relocate before starting work (Required)

Work Location: In person