Provide technical support for computers, servers and networks, to include technical support to end-user notifications of systems outages or problems on computers systems, VOIP phones, networks, wide area connectivity, software applications, peripherals, and scanners.
April 29, 2023
Requires three (3) years of experience in operating computers and computer peripheral equipment.
March 24, 2023
Support the integration of additional data types and parameters to accurately represent and display aircraft, vehicles, targets, weapons, structures, ships, threats and other air/land/sea/subsurface/space entities required to support combat training operations.
March 11, 2023
Enter commands as appropriate to computer systems for such duties as restarting or cancelling job processes, resetting passwords, or terminating user sessions.
March 05, 2023
Understand and utilize communication and work tools (phone, e-mail, turnover tools, fax, client training tools, other client specific work tools, etc.
March 04, 2023
Monitor and execute adhoc batch processing on 400 OS platform using the native AS400 command line and customer created screens, or via the IBM Job Scheduler, the Advanced IBM Job Scheduler and ROBOT scheduling tools.
February 20, 2023
Follow the correct escalation procedures within Computer Operations and other Departments who are inter-dependent.
February 19, 2023
Create incidents and trouble tickets in various ticketing tools and keep them updated until resolution and/or until it is handed off to another team.
November 11, 2022
Communicate with operators from previous and following shifts about procedure status and priority, printer performance, and other operational issues.
October 19, 2022
Assist business units, iSeries Administration, Application Support and Programming Support with testing of application processes.
September 24, 2022