Concierge - Casino jobs in New Mexico
Concierge - Casino acts as a guest liaison. May make travel arrangements or dining reservations, or procure tickets for guests. Being a Concierge - Casino offers suggestions for local attractions or areas of interest. Handles or appropriately escalates guests' customer service issues. Additionally, Concierge - Casino requires a high school diploma or equivalent. Typically reports to a supervisor. The Concierge - Casino works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Concierge - Casino jobs
LEAD CONCIERGE
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
-
Position Summary
Acts as a liaison for the coordination of guest activities and requests. Acts as a facilitator to ensure guest satisfaction. Has extensive knowledge of all departments that affect guest services.
Supervision Exercised
Reports to the Front Office Manager.
Supervises and coordinates activities of Guest Services personnel which includes Bell Captains, Bell Persons, and Door Persons to provide fast and courteous service to guests and maintaining the highest standards of quality and service.
Major Duties and Responsibilities
- Supervises Concierge, Bell and Door Staff.
- Assures that all employees of the concierge department provide every guest with friendly, courteous and timely service.
- Responsible for the hiring, training, supervision, performance evaluation and discipline of all concierge department employees. Scheduling employees conforming to weekly arrival and departure forecast.
- Assures that all concierge department employees adhere to their specific service standards and are well informed.
- Assures that all luggage service functions are honored in a timely and accurate manner, and that all department equipment is well maintained.
- Serves as public relations person for hotel; assists guests by providing accurate information regarding in house daily activities and booking of guest activities.
- Arrange for guest requests i.e. transportation, concert and entertainment tickets, restaurant reservations.
- Participate in meeting with clients from Group sales when needed.
- Participate in management training sessions, communication and planning meetings.
- Keeps the Front Office Manager informed of any exceptions from the norm.
- Other duties as assigned.
Secondary Duties and Responsibilities
Knowledge, Skills and Abilities
- Must have excellent organizational skills.
- Must have basic computer skills.
- Must have excellent verbal and written communication skills.
- Must have excellent attention to detail skills.
- Must have excellent leadership skills.
- Must have the ability to train personnel.
- Ability to be a team player and self starter who refuses to compromise quality.
- Ability to multi-task.
- Excellent problem solving abilities.
Minimum Qualifications, Education and Experience
Required:
- High School Diploma, GED certification or equivalent.
- Three (3) years of related customer service experience including one (1) year in a supervisory capacity.
- Must be at least 18 years of age.
Preferred:
- Multi-lingual.
Licensing Status
- Must be able to successfully pass a stringent background investigation.
- Will require a post-offer, pre-employment and random drug screening.
Working Conditions
- Work is performed indoors and outdoors. Outside work is subject to temperature extremes and inclement weather conditions.
- Work hours subject to change with overtime work required.
- Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching.
- Specific required movements include the following:
- Trunk- bend, twist, rotate, push, pull, carry.
- Arms – reach, carry, lift, twist, and rotate.
- Legs – lift, push, pull, twist, and rotate.
- Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.
- 1 Month Ago
H6410 CONCIERGE AGENT PM SHIFT
- Inn of the Mountain Gods Resort & Casino
-
Mescalero, NM
FULL_TIME
- Position Title: Concierge Agent Reports To: Lead Concierge Supervises: N/A Summary of Position Assists in the checking-in and out of the Hotel guest, taking reservation for the hotel, assisting the gu...
- 25 Days Ago
Casino Audit Manager
- The Downs Racetrack and Casino
-
Albuquerque, NM
FULL_TIME
- Job Overview: Responsible for scheduling, supervising, training, and developing the Audit Team while protecting company assets. Adheres to and enforces all established department and company policies,...
- 8 Days Ago
ADMIN ASST TO CASINO GM
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
- Position Summary The Administrative Assistant supports the General Manager of Gaming Operations. Supervision Exercised Reports to the General Manager of Gaming Operations Major Duties and Responsibili...
- 12 Days Ago
Casino Beverage Server
- Sunland Park Racetrack & Casino
-
Sunland Park, NM
FULL_TIME
- Description Serves drinks to guests demonstrating and promoting positive guest relations. Helps customers exchange large bills for small denomination bills when needed. Assists with stocking and gener...
- 12 Days Ago
CASINO HOST: ASIAN MARKET
- Sandia Resort And Casino
-
Albuquerque, NM
FULL_TIME
- Position Summary Assists in the development and cultivation of gaming customers by maintaining a special rapport providing out of the ordinary individual services, and implementing, executing, adminis...
- 15 Days Ago
Concierge - Casino jobs at Popular Companies
Porter
- Restaurant Depot
-
Denver, CO
- Porter FULL-TIME $17.29/hr Ensures all key areas of the warehouse are clean and safe for customers and employees. Cleani...
- 4/23/2024 12:00:00 AM
Porter
- Restaurant Depot
-
Colonie, NY
- Porter FULL-TIME $16/hr Ensures all key areas of the warehouse are clean and safe for customers and employees. Cleaning ...
- 4/23/2024 12:00:00 AM
Vacation Relief - Concierge/Doorperson/Porter
- Urban Associates, LLC
-
New York, NY
- Job Description Job Description The Vacation Relief staff member covers for various absences on our building services te...
- 4/21/2024 12:00:00 AM
Concierge
- Sunrise Senior Living
-
Silver Spring, MD
- Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
- 4/18/2024 12:00:00 AM
Concierge
- Sunrise Senior Living
-
Randolph, NJ
- Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
- 4/17/2024 12:00:00 AM
Concierge
- Life Space Communities
-
Tyler, TX
- Community: Meadow Lake Address: 16044 CR 165 Tyler, Texas 75703 Pay Range $12. 12-$16. 66+ Hourly Live your purpose. Gro...
- 4/17/2024 12:00:00 AM
Concierge
- Sunrise Senior Living
-
Lombard, IL
- Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
- 3/22/2024 12:00:00 AM
Concierge
- Sunrise Senior Living
-
Boca Raton, FL
- Overview "It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sin...
- 3/20/2024 12:00:00 AM
About New Mexico
New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Concierge - Casino jobs
$29,959 to $38,639
Most Popular Cities in New Mexico for Concierge - Casino Jobs
What does a Concierge - Casino do?
Concierge - Casino in Rapid City, SD
The rooms Atlantis Casino Resort Concierge Tower offer a personal butler service.
February 11, 2020
Concierge - Casino in Albuquerque, NM
“We’re thrilled Lake of the Torches Resort Casino has welcomed Ivy to their team,” adds Singh.
February 20, 2020
Concierge - Casino in Clearwater, FL
The casino is close to the elevator , parking, reception desk and places to eat.
November 28, 2019