Concierge - Casino jobs in Ohio

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Primarily responsible for the administration of Casino Marketing
• Assisting the Slot Marketing Manager in the operation of the Casino Marketing department
• Exercising discretion and independent judgment within the Casino Host functions 
• Working independently on player development
• Devoting majority of time in the casino providing personalized service to the guests - identifying and develop personal relationships with new and first time guests 
• Communicating constantly with Casino Game operations and other Casino Marketing cast members
• Contacting guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events - issuing comps based on player ratings 
• Hosting outside entertainment for our guests, such as professional sporting events, dinners, and theaters 
• Promoting casino marketing programs via telemarketing
• Following all safety rules
• Adhering to departmental quality standards
• Maintaining compliance with the Gaming Board Rules, Standards and the company's System of internal Controls and Sarbanes-Oxley requirements 
• Working within the guidelines established by the company
• Other duties as assigned

BRING US YOUR BEST.

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university is preferred
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Ability to communicate with internal and/or external guests
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY