Consumer Credit Manager jobs in Hartford, CT

Introduction

The State of Connecticut, Department of Consumer Protection is internally sourcing for a State Program Manager�to join the legal division as a Case Flow Administrator. POSITION HIGHLIGHTS Permanent, full time position, 40 hours per week Monday through Friday First shift hours, however flexible work schedules may be available Centrally located at 450 Columbus Blvd in Hartford, CT with easy access to all major highways and free on-site parking Flexible telework available, in accordance with the Telework Policy ABOUT THE ROLE This State Program Manager position will help the Department ensure best practices related to enforcement and investigation. This manager will identify procedures and oversee implementation of process improvements to maximize the benefit of our work for consumers. Responsibilities for this role include, but are not limited to, the following duties: Manage case flow coordination; Research national best practices; Evaluate process improvements; Identify and implement technology to streamline operations; Facilitate enforcement actions; and Perform all other assigned duties and responsibilities. OUR MISSION The mission of the State of Connecticut DCP is to ensure a fair and equitable marketplace and promote safe products and services for Connecticut Consumers. We will continue to offer you: NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform an article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings; Extensive pension plan and supplemental retirement offerings; Generous paid time off including 13 paid holidays per calendar year; Learn more about what sets us apart as an employer with our Employer Value Proposition; Professional growth and development opportunities; Ample free parking with easy access from major highways or by public transportation; Tuition reimbursement; Work for a Forbes top company: State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule; and State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

Selection Plan

In order to be considered for this job opening, you must be a current State of Connecticut employee of the Department of Consumer Protection, who has permanent state status*, and meet the Minimum Qualifications by the closing date of this job opening. You must specify your qualifications on your application. For employees in the classified service, permanent status is obtained after successful completion of a working test period. For employees in the unclassified service, permanent status is obtained after serving in a position for at least six months (full-time or full-time equivalent). TO APPLY: In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified. Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system. Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting. All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov. FOR ASSISTANCE IN APPLYING: Please read or watch our Applicant Tips on How to Apply! IMPORTANT INFORMATION AFTER YOU APPLY: This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam. Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process. Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. Read through this helpful link to prepare for your interview. CONNECT WITH US: Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Samantha.Rivera@CT.Gov Follow the State of Connecticut on LinkedIn.

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a�state agency this class is accountable for planning, organizing and directing an agency program and/or project or directing the development and administration of programs within a division.��

SUPERVISION RECEIVED

Receives administrative direction from an administrative official of higher grade.��

SUPERVISION EXERCISED

Directs�staff as assigned.

EXAMPLES OF DUTIES

Directs staff and/or operations of an agency program and/or project or division;� Coordinates, plans and manages program and/or project activities; Formulates goals and objectives;� Develops or assists in development of related policy; Interprets and administers pertinent laws;� Provides input or evaluates staff;� Prepares or assists in preparation of budget;� Maintains contact with individuals within and outside of agency who might impact on program and/or project activities; Serves on committees and/or and task forces as required;� Speaks before professional and lay groups on subjects related to agency mission;� Leads the recruitment and hiring of staff, including outreach, interview and selection; Performs related duties as required.��

KNOWLEDGE, SKILL AND ABILITY

Considerable knowledge of and ability to apply management principles and practices; relevant state and federal laws, statutes and regulations; project management;� principles and practices of business and public administration with emphasis on effective organization, administration and management� Considerable interpersonal skills;� oral and written communication skills; Considerable ability to analyze organizational problems and determine effective solutions.

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Nine (9) years of professional experience.

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

One (1) year of the General Experience must have been in the specific area of assignment.

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in business administration, public administration or a closely related field�may be substituted for one (1) additional year of the General Experience. Department of Labor: Two (2) years of experience as an Apprenticeship and Training Program Manager may be substituted for the General and Special Experience.�� �

PREFERRED QUALIFICATIONS

1. Experience managing case flow coordination for investigators and attorneys 2. Experience negotiating settlements related to industry non-compliance 3. Experience drafting and editing regulations 4. Experience with e-License process improvements.�

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

ACKNOWLEDGEMENT

As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes.� As such, a job class is not meant to be all-inclusive of every task and/or responsibility.