Consumer Credit Supervisor supervises underwriting operations and oversees the loan application review process to determine loan eligibility and terms. Coordinates the day-to-day activities of the underwriting team to ensure that loan screening is conducted timely, accurately, and in compliance with all regulations. Being a Consumer Credit Supervisor provides loan options or product recommendations based on qualifications and keeps the team updated and informed of new products, regulations, or product changes. Assists customers through the loan process by researching and answering complex or unique customer inquiries, clarifying details, and coordinating with internal parties. Additionally, Consumer Credit Supervisor requires a bachelor's degree. Typically reports to a manager. The Consumer Credit Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Credit Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
United Heritage Credit Union is seeking an innovative, ambitious leader to drive high-level impact on our Consumer Lending team! As the Vice President of Consumer Lending, you will be responsible for overseeing all aspects of consumer lending operations, programs, and loan portfolios. You will also provide strategic guidance to operations, processes, and initiatives, ensuring that UHCU remains a leading lender by offering relevant and up-to-date programs that capitalize on market trends. Working closely with the Chief Lending Officer (CLO), you will utilize your expertise in Consumer Lending to achieve objectives, goals, activities, and service level expectations while maintaining in depth knowledge of UHCU's lending products, services, and systems.
In addition, you will play a vital role in Consumer Lending Operations by recommending system and service improvements, developing loan promotion programs, and providing rate recommendations. You will set the standard for exceptional member service interactions and make informed decisions to mitigate risks. Above all, as the VP of Consumer Lending, you will be an influential and effective leader, guiding and creating development opportunities for your team. You will foster a positive and goal-oriented service and sales culture through motivation, feedback, reinforcement, and identifying areas for improvement. If this sounds like a challenging, exciting opportunity, we encourage you to apply today!
At UHCU, you can expect competitive pay including a comprehensive and generous benefits and PTO package. Our Consumer Lending team is located at our HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g., FOOD TRUCKS!!), outdoor dining area and café with a micro market.
Responsibilities:
The Vice President of Consumer Lending will partner closely with the CLO to focus on oversight and strategic guidance to all areas of consumer lending to include the sales, service, and production teams. These teams cover lending products such as automobile (direct & indirect), recreational vehicles, personal loans, credit cards, student loans, and repossession resales. You will responsible for ensuring positive relationships and quality interactions with internal and external stakeholders.
Leadership & Team Development
Strategic Execution
Consumer Lending
Member Excellence, Quality & Compliance
Vendor Management
Minimum Qualifications
Preferred Qualifications
About United Heritage Credit Union:
The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.5 billion in assets, more than 77,000 members, 10 branch locations, and approximately 260 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.
UHCU Offers:
Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!
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