Consumer Loan Collection Manager jobs in Juneau, AK

This is a flexibly staffed position that will be responsible for lending and servicing activities for all loan programs administered by the Division of Investments. The Loan/Collection Officer 1 performs professional journey level lending activities for the well-established loan programs. The Loan/Collection Officer 2 level performs advanced professional lending activities for the more complex programs and higher-dollar commercial loans.

Our organization, mission and culture:
The mission of the Division of Investments team is to administer and service loan programs under the Department of Commerce, Community and Economic Development. These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.

The Investments team values a work-life balance, providing excellent customer service, learning from experience, technical competency and working together toward a shared set of goals. The team is a small, welcoming community of loan officers, collection officers, loan closers, accountants, and technicians. We conduct the State's direct lending business with professionalism, integrity, accountability, and a spirit of continuous improvement.

The benefits of joining our team:
Taking this position will enable you to build a solid core of knowledge of collection statutes, regulations and policies along with the opportunity to build upon your debt collection, customer service and computer skills.

The working environment you can expect:
This position is in the State Office Building in downtown Juneau in an open floorplan work environment with a view of Mount Juneau and North Douglas. The Investments team fosters a cooperative environment with empowerment, accountability, and professionalism.

Who we are looking for:
To be successful in this position a candidate will need the following core competencies:

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

• Lending: Experience, demonstrated skills, and knowledge of the principles, practices and techniques of lending, lien perfection and operation of security instruments in a commercial lending environment.

• Financial Analysis: Experience, demonstrated skills, and knowledge of the principles, methods, and techniques of analyzing individual and business financial statements. Evaluates key financial indicators relevant to lending.

• Reading: Understands and interprets written material, including technical material, rules, regulation, instructions, reports, charts, graphs or tables; applies what is learned from written material to specific situations.

• Oral and Written Communication: Expresses information to individuals or groups effectively, and makes clear and convincing oral presentations. Uses correct English grammar, punctuation, spelling, and produces written information that is clear and in an organized manner.

• Perform outreach efforts of available loan programs by traveling to Alaskan communities and making public presentations, attending trade shows and workshops and meeting one on one with prospective borrowers.   

• Conduct inspections of all types of collateral used to secure the loans assigned; prepare inspection reports containing an analysis of condition and value. Take action or make recommendations to protect collateral as necessary.

• Utilize complex proprietary software for all loan programs administered.   Utilization includes entering data and customer correspondence, reviewing, and analyzing existing borrower information, managing timelines and workloads, and ensuring all entries are accurate.

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

• Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.

• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. Equivalent to those typically gained by:

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Legal, Government, and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process.

• Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.
• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. 

1. A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) if using to verify that you meet the minimum qualifications. 
2. A professional cover letter per the instructions below.
3. A current resume.

1. Three (3) professional references that have had supervisory responsibility over you along with their daytime contact phone numbers.
2. Copies of your three (3) most recent performance evaluations (if available).

Cover Letter Instructions: 

• Be professionally written and include proper format, grammar, spelling and punctuation; 

• Highlight your experience in relation to core competencies listed for this recruitment above.

• Explanation of how your experience makes you the best candidate for the position.

• Describe how you meet the minimum qualifications for the position.