Consumer Loan Collection Supervisor supervises a group of consumer loan collectors and assists in developing strategies to minimize collection portfolio loss. Assists in designing and administering collection processes, policies, and procedures, also supervises use of computerized collection systems. Consumer Loan Collection Supervisor, a level I supervisor is considered a working supervisor with little authority for personnel actions. May require a bachelor's degree in area of specialty. Additionally, Consumer Loan Collection Supervisor typically reports to a manager or head of a unit/department. The Consumer Loan Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Consumer Loan Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
POSITION SUMMARY
Under general supervision of the CFO and/or Business Office Manager, the Collections Representative may participate in any or all aspects of the patient accounts and receivable functions of the organization including billing, charge entry, collection, payment posting and credit balance resolution. He/she may reconcile daily reports. He/she may balance monthly transactions and provide summaries to finance department and administration.
POSITION QUALIFICATIONS
Two (2) years of previous collection agency experience required. Must have intermediate knowledge of collections industry laws, regulations and processes. Must have strong negotiation skills. Must have basic computer skills. Ability to maintain the highest level of confidentiality. Excellent interpersonal, written and oral communication skills. Ability to work in a team fostered environment. Ability to multi-task, prioritize and organize work. Ability to adapt to a flexible schedule.
DUTIES AND RESPONSIBILITIES
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