Consumer Loan Processing Supervisor supervises the day-to-day loan processing operations involved with the origination and documentation of various types of loans. Implements processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Processing Supervisor tracks team performance against established metrics and standards for speed, quality, and customer service. Performs quality checks and resolves issues. Additionally, Consumer Loan Processing Supervisor prepares reporting for internal departments and external agencies. Participates in audit requests and processes. Delivers new hire and team training. Provides updates on policy and regulatory requirements and changes. May require an associate degree or equivalent. Typically reports to a manager. The Consumer Loan Processing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Processing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
OVERALL JOB PURPOSE
The Consumer Loan Processor plays a crucial role in the loan processing department of a financial institution. They are responsible for efficiently and accurately processing loan applications, ensuring compliance with regulatory guidelines, and maintaining a high level of member service. The Consumer Loan Processor works closely with loan officers, underwriters, and other stakeholders to facilitate the loan approval and closing process.
DUTIES AND RESPONSIBILITIES
Receive and review consumer loan applications, ensuring all required documentation is complete, accurate and in compliance with established policies and procedures.
Prepares loan documents in accordance with the loan approval, regulatory compliance requirements and consumer elected products such as GAP, debt protection and MRC.
Sends the loan documents to the member for signature via DocuSign using the appropriate member verification procedures.
Funds the loan and disburses the proceeds in accordance with the loan instructions utilizing available automation or manual processes.
Regularly reviews Synergy to ensure all loan tracking checklists are complete for the loans they have funded.
Prepares loan documents for in branch closings and ensures the documents are in compliance with all regulations and consumer elected products such as GAP, debt protection and MRC.
Meets established turnaround times and productivity goals for processing loans.
Communicate with loan officers, underwriters, and borrowers to gather missing information, resolve discrepancies, and provide updates on loan application status.
Respond promptly and professionally to borrower inquiries, providing exceptional member service throughout the loan process.
KNOWLEDGE, SKILLS, AND ABILITIES
Requires excellent interpersonal communication skills.
Excellent verbal and written communication skills.
Ability to prioritize and meet deadlines.
General knowledge of credit union lending is desirable.
Must be able to lift up to 10 lbs.
EDUCATION AND EXPERIENCE REQUIREMENTS
High school diploma or GED required.
Two year Business or related degree preferred or two to four years credit union experience with progressive responsibilities in new account and/or loan operations.
General knowledge of credit union operations may be desirable.
*** Please submit an employment application to www.sandia.org/careers ***
Sandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.
SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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