Consumer Loan Processing Supervisor supervises the day-to-day loan processing operations involved with the origination and documentation of various types of loans. Implements processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Processing Supervisor tracks team performance against established metrics and standards for speed, quality, and customer service. Performs quality checks and resolves issues. Additionally, Consumer Loan Processing Supervisor prepares reporting for internal departments and external agencies. Participates in audit requests and processes. Delivers new hire and team training. Provides updates on policy and regulatory requirements and changes. May require an associate degree or equivalent. Typically reports to a manager. The Consumer Loan Processing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Processing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
This is an onsite position.
About S3:
We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
As a Consumer Loan Processor, you will effectively provide prompt, accurate and pro-active member service while working with members and credit union staff to complete all processing activities for consumer loan applications. In all interactions you will strive to adhere to the agreed upon service level agreements between S3 and the partner credit unions while providing exceptional member service.
The Consumer Loan Processor is a mid-level position.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES
QUALIFICATIONS/ABILITIES
Pay Range Commensurate with Experience with a range of $45,000- $50,000.
PERKS AND BENEFITS:
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements-
Occasionally: Compile, copy and compare information.
Frequently: Motivate, lead, influence and collaborate with others both internally and externally.
Constantly: Perform basic mathematical computations. Perform advanced or non-routine mathematical computations. Works independently, little supervision needed. Effectively communicate verbally and in writing. Comprehend materials and follow instructions. Analyze and compute information. Problem solving and critical thinking. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize. Handle confidential/sensitive information. Exhibit excellent customer service skills.
Physical Requirements-
Constantly: Sit- Remaining in a seated position for long periods of time. Use hand/fingers to handle and feel. Use hands/fingers for repetitive keyboard & hand motion. Speak coherently.
Emotional Effort- Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.
Internal/External Interaction- Steady and ongoing with occasional periods of low volume.