Consumer Loan Quality Assurance Representative jobs in the United States

Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Consumer Information Support Representative
  • First Quality Consumer Products, LLC
  • King of Prussia, PA FULL_TIME
  • Purpose and role of job: Responsible for receiving inquiries and concerns from consumers and distributors by phone, electronic mail, letters, or social platforms, then determining the nature of the contact, providing the appropriate response and entering relevant data into the consumer information data base. Must successfully handle difficult or sensitive issues with consumers while maintaining departmental standards of quality and quality of consumer communications. Has knowledge and familiarity with social media platforms and Analytic platforms and is comfortable in navigating each of them. Principal Accountabilities/ Responsibilities: Responds accurately, promptly, and effectively to consumer and customer calls, emails, Online reviews, and letters and quickly resolves difficulties with angry and frustrated consumers in a polite manner. Makes quick decisions about the legitimacy of concerns and involves Consumer Information Group (CIRG) Supervisor or Manager where needed. Communicates effectively with consumers by composing accurate, prompt, and effective replies to consumer letters, phone calls, electronic mail and social media platforms. Monitors consumer contacts to ensure action on possible product liability or product tampering incidents, by appraising situations that could result in legal action or media involvement and handles or refers to CIRG Supervisor or Manager on a case-by-case basis. Performs data input in a highly accurate and timely fashion on all consumer contacts according to the customer information database system parameters. Participates with Quality Action Team by analyzing consumer trends and concerns for a particular product line and disseminating this information to Marketing, QA, Manufacturing and Product Development personnel through reports and presentations monthly. Creates and disseminates reports to Manufacturing, Marketing, QA, and Product Development personnel, tracking consumer concerns by date of manufacturer or as per departmental request using Excel. Responsible for daily tasks of mailing consumer letters, replying to account concerns, processing and tracking samples, and any other duties assigned by Supervisor or Manager. Participates in various functions to improve performance, enhance skills, and help build departmental expertise. Additional duties as assigned. Education and experience requirements: Associate degree preferred with course work in data processing /analysis and/or 2 or more years of related work experience. Experience in dealing with the general public through 800-line, retail, or any other customer/social service venue. Must possess demonstrated effective and diplomatic oral and written communication skills; possess strong interpersonal, analytical, and organizational skills. Ability to speak with consumers about the usage of all First Quality Products. Have a comfort level of working in an 800 line/computer/data entry (keyboarding) environment. Must be able to type at least 40 WPM. Must be able to handle delicate and/or potentially explosive conversations with consumers regarding product failure or medical emergencies. Must be able to read, write and speak the English language. Able to maintain multiple projects at one time. Fluent with Microsoft Office Programs First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status. First Quality was founded in 1989 and has grown to be a global privately held company with over 4,000 employees. Its corporate offices are located in Great Neck, New York, with manufacturing facilities and offices in Pennsylvania, South Carolina, Georgia, and Canada. First Quality is a diversified family of companies manufacturing consumer products ranging from Absorbent Hygiene (adult incontinence, feminine care, and baby care), Tissue (bath and towel), and Industrial (print and packaging materials), serving institutional and retail markets throughout the world. First Quality focuses on private label and branded product lines.
  • 26 Days Ago

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Manager Quality Assurance
  • Prestige Consumer Healthcare
  • Lynchburg, VA FULL_TIME
  • Position Manager Quality Assurance (Lynchburg, VA) Department: Quality Assurance Job Summary: The QA Manager will oversee the Quality Assurance group, ensuring that all OTC, ANDA/NDA and cosmetic prod...
  • 2 Months Ago

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Quality Assurance Supervisor
  • MAYFIELD CONSUMER PRODUCTS
  • Hickory, KY FULL_TIME
  • OVERALL, PURPOSE/FUNCTION: Ensure the overall quality of manufactured products through the execution of established processes. Delegate assignments and tasks to QA Technicians as needed. Ensure all sc...
  • 28 Days Ago

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Quality Assurance Technician
  • MAYFIELD CONSUMER PRODUCTS
  • Hickory, KY FULL_TIME
  • To promote quality assurance practices are being utilized in all areas. Responsible for performing a variety of tasks, including but not limited to, inspection of the making, packing, and assisting in...
  • 23 Days Ago

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Customer Service Representative - Consumer Finance
  • Citizens Savings & Loan
  • Knoxville, TN FULL_TIME
  • The CSR is a front-line individual whose primary responsibilities are to interact with customers face-to-face or over the phone. Provide the customers with information, resolve problems and direct cus...
  • 2 Months Ago

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Quality Assurance – Consumer Affairs
  • Synergy Global Technologies Inc.
  • Jersey, NJ FULL_TIME
  • Quality Assurance – Consumer AffairsLocation: Jersey City, NJFull time position This is a customer support job. Candidates should have excellent comm skills. Foods industry exp will be best.Summary:Th...
  • 18 Days Ago

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Quality Assurance Associate
  • Staffmark
  • Wilmington, OH
  • Exciting news from Staffmark! We've partnered with a global company in Wilmington, OH, and we have temp-to-hire Quality ...
  • 11/4/2024 12:00:00 AM

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Quality Assurance Associate
  • Retail Rebel
  • Kansas City, MO
  • Job Type: Full-TimeFull-Time Job Summary: We are seeking a highly organized and detail-focused Quality Assurance Associa...
  • 11/4/2024 12:00:00 AM

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Quality Assurance Associate
  • Smithfield Foods, Inc.
  • Cincinnati, OH
  • If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A...
  • 11/4/2024 12:00:00 AM

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Quality Assurance Associate
  • Adecco US, Inc.
  • Schaumburg, IL
  • **Essential Functions/Key Responsibilities:** + Understanding/reading blueprints. + Using manual inspection equipment (m...
  • 11/4/2024 12:00:00 AM

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Quality Assurance Representative
  • Hiring Now!
  • Fremont, CA
  • Job role : Representative, Quality Assurance Location: Fremont, CA- Hybrid Duration: 12 months Conducts routine and non-...
  • 11/2/2024 12:00:00 AM

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Quality Assurance Associate
  • HelloFresh
  • Goodyear, AZ
  • Quality Assurance Associate Shifts-1st shift - Friday-Monday - 6:00 AM Start Time Factor_ a brand of HelloFresh is seeki...
  • 11/1/2024 12:00:00 AM

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Quality Assurance Professional
  • JobRialto
  • Union City, CA
  • Job Summary: The Quality Assurance Professional is responsible for testing rotors on instruments, performing packaging a...
  • 10/31/2024 12:00:00 AM

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Quality Assurance Representative
  • TRANZACT
  • Raleigh, NC
  • Job Description TRANZACT - QA Representative The Quality Assurance Representative monitors the sales and enrollment acti...
  • 10/31/2024 12:00:00 AM

Income Estimation for Consumer Loan Quality Assurance Representative jobs
$45,955 to $60,902

Career Path for Consumer Loan Quality Assurance Representative