Consumer Loan Quality Assurance Representative jobs in Cincinnati, OH

Inclusively is partnering with a multinational financial services company to hire a Quality Assurance Representative II.

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.

The Role

Responsibilities include working with a variety of transactions and documentation; reviewing for accuracy and completion based on pre-written guidelines. This entry level role records the findings for analysis; documents and escalates questionable information while providing insight.

The Skills and Expertise You Bring

• Bachelor’s degree or equivalent qualification.
• 2 – 3 Years of Financial Services background is an added advantage.
• Works independently, with moderate supervision, on more complex issues with moderate support from lead.
• Strong interpersonal skills.
• The ability to adapt to a rapidly changing environment.
• The ability to take initiative and demonstrate creativity and innovation.
• The ability to identify, analyze and control risk.
• You need to have excellent verbal and written communication skills along with strong attention to detail.
• Ability to effectively gather the necessary data/information in a timely manner.
• Experience in financial services or high volume transaction processing experience preferred.
• Supports business in ensuring positive audit results.
• Responsible for identifying risks, (financial and regulatory) and taking steps to mitigate and escalate appropriately.
• Performing research on all processing irregularities and driving issues to resolution.
• Monitoring and controlling money movement in and out of the company.
• Updating of plan specific procedures periodically and recommending continuous improvements to drive customer satisfaction.

At the company, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a company work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

At the company, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a company offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, the company will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Job Type: Full-time

Schedule:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Covington, KY 41015