Consumer Loan Quality Assurance Representative jobs in Las Vegas, NV

Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Representative
  • VERITEXT LLC
  • Las Vegas, NV FULL_TIME
  • Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

    Main Purpose of the Role –
    Quality Assurance Representatives utilize professional legal transcription skills and knowledge to contribute to the oversight of the quality management program. Their efforts ensure that work submitted by transcriptionists and delivered to clients meet quality standards through transcript review and transcriptionist support.

    Behavioral Expectations
    • Work collaboratively with colleagues, exhibiting company values.
    • Ensure that all communications are handled in a professional, timely, and courteous manner.
    • Communicate necessary information punctually, accurately, effectively, and report incidents to management.
    • Welcome change and continuously work to enhance job knowledge while bringing value to role.
    • Take ownership of your work; follow through until final resolution.

    Key Responsibilities
    • Provide transcriptionist support post-scheduling through job completion through support email and community forums.
    • Conduct quality assessments of transcriptionists' work product.
    • Prepare and deliver feedback for transcriptionist and reporter review.
    • Act as level one knowledge resource for transcriptionists regarding and quality standards and requirements.
    • Follow established processes and service-level agreements.
    • Remain in calibration with the Quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
    • Work within established production levels for various tasks.
    • Track and report information as requested.
    • Provide special task transcription support as assigned and in accordance with business needs.

    Skills and Competencies
    • Ability to proofread and edit documents effectively and efficiently.
    • Knowledge and working experience with legal proceeding transcripts.
    • Able to manage simultaneous use of software applications.
    • Able to provide feedback and guidance in an effective and constructive manner.
    • Proficient in professional use of MS Office applications (MS Word.)

    • Advanced typing speed of 60 WPM.
    • Superior written communication skills.
    • Advanced English language skills including grammar, punctuation, and spelling.

    • Support-service oriented with strong interpersonal skills.

    • Dedicated professionalism with the ability to respond promptly and accurately.

    • Ability to retain details and process work accordingly.

    • Able to work independently in strict alignment with a team.
    • Excellent hearing and ability to easily discern details and speakers within audio recordings.

    Required

    Preferred

    Qualification

    • High School Diploma

    • Associates or Bachelor’s degree
    • Transcription and/or Court Reporting certification

    Experience

    • 2 years’ legal transcription experience
    • 2 years’ experience in legal field
    • 1 year legal transcription QA or proofreading experience

    • 4 years’ legal transcription experience
    • 4 years’ experience in legal field
    • 2 years legal transcription QA experience
    • Experience providing written and in-person feedback


    Benefits:
    • Competitive compensation and total rewards package
    • Comprehensive medical, dental and vision insurance
    • Remote work structure
    • Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
    • Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
    • Matched 401(k) to help you save for your future
    • Pet insurance to help your pet(s) live a long and happy life
    • Flexible Spending Accounts (healthcare, dependent care, transit & parking)
    • Company-paid life insurance as well as short-term and long-term disability insurance
    • Learning and development opportunities to advance both personally and professionally
    • Veritext Summer Camp – a fun-filled culture building and learning experience
    • Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

    Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

    Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

    Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
  • 6 Days Ago

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Sr. Loan Officer (Consumer Direct)
  • New American Funding
  • Las Vegas, NV FULL_TIME
  • Overview Inside Loan Agents receive 100% inbound calls from qualified home shoppers looking to make their next purchase. We pay top commissions, and supply the best on going training and leadership in...
  • 23 Days Ago

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Consumer Direct Mortgage Loan Originator
  • RCG Home Loans a Division of Luminate Bank
  • Henderson, NV FULL_TIME
  • Job Purpose: The inside mortgage loan officer is responsible for developing business by converting consumers into preapproved mortgage customers and maintaining service to the clients and Real Estate ...
  • 10 Days Ago

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Loan Representative
  • Britecap Financial
  • Las Vegas, NV FULL_TIME
  • Job Description: Our Inside Loan Representative serves as the first point of contact with our business owners and sets the foundation for the Britecap experience. We take pride in giving our customers...
  • 1 Day Ago

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Quality Assurance & Quality Control Manager
  • AVEM LABS, LLC
  • Las Vegas, NV FULL_TIME
  • Summary: The Quality Assurance & Quality Control Manager is responsible for ensuring compliance with internal SOPs and applicable regulatory guidelines and requirements. This role requires attention t...
  • 12 Days Ago

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IT Quality Assurance Manager
  • Fontainebleau Las Vegas
  • Las Vegas, NV FULL_TIME
  • IT Quality Assurance Manager - 578 Las Vegas, NV | IT Admin | Full Time 110,000 - 120,000 USD per year Posted today Save Description POSITION OVERVIEW The IT Quality Assurance (QA) Manager is responsi...
  • 21 Days Ago

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0 Consumer Loan Quality Assurance Representative jobs found in Las Vegas, NV area

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Quality Assurance Representative
  • Veritext
  • Las Vegas, NV
  • Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, a...
  • 3/28/2024 12:00:00 AM

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Clinical Laboratory Quality Assurance Manager
  • Quest Diagnostics Incorporated
  • Las Vegas, NV
  • The Clinical Laboratory Quality Assurance Manager will be responsible for leading, supporting and coordinating efforts t...
  • 3/28/2024 12:00:00 AM

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Quality Assurance Supervisor - Housekeeping
  • Wynn Resorts
  • Las Vegas, NV
  • Company Description Job Description Responsibilities: The Quality Assurance Supervisor is responsible for the daily insp...
  • 3/27/2024 12:00:00 AM

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Quality Assurance & Quality Control Manager
  • AVEM LABS, LLC
  • Las Vegas, NV
  • Summary: The Quality Assurance & Quality Control Manager is responsible for ensuring compliance with internal SOPs and a...
  • 3/27/2024 12:00:00 AM

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Inventory Control and Quality Assurance Manager - Las Vegas
  • Bark & Co
  • Las Vegas, NV
  • On-Site: Las Vegas, NV - Full Time ABOUT BARK Here at BARK, we love dogs and their people. We're looking to make all dog...
  • 3/26/2024 12:00:00 AM

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Quality Assurance Manager
  • Top Quality Recruitment (TQR)
  • Las Vegas, NV
  • Employment Type: Full-time Available Positions: 1 Location: On-Site Application Deadline: March 8th, 2024 Summary The Qu...
  • 3/25/2024 12:00:00 AM

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Quality Assurance Manager
  • Precision Castparts Corp
  • Henderson, NV
  • 1 Summary Responsible for Henderson site management of the Quality Assurance function including quality assurance, quali...
  • 3/25/2024 12:00:00 AM

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Clinical Laboratory Quality Assurance Manager
  • Quest Diagnostics
  • Las Vegas, NV
  • Overview: The Clinical Laboratory Quality Assurance Manager will be responsible for leading, supporting and coordinating...
  • 3/25/2024 12:00:00 AM

Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems. The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Quality Assurance Representative jobs
$45,872 to $60,789
Las Vegas, Nevada area prices
were up 2.5% from a year ago

Consumer Loan Quality Assurance Representative in Parkersburg, WV
Handling customer complaints is part of your job, since this is a representative position.
February 24, 2020
Consumer Loan Quality Assurance Representative in Little Rock, AR
Based on our compensation data, the estimated salary potential for Consumer Loan Quality Assurance Representative will increase 16 % over 5 years.
January 11, 2020
Consumer Loan Quality Assurance Representative in Orlando, FL
As you are entrusted with more responsibility, you may assume the role of manager, specifically over the quality assurance department.
February 01, 2020