Consumer Loan Quality Assurance Representative jobs in Phoenix, AZ

About this role:

Wells Fargo is seeking a Loan Servicing Representative to join Consumer Collections and Servicing in Arizona. As a Loan Servicing Representative, you will be responsible for servicing loans according to bank policies, procedures, and regulatory requirements. This department provides Small Business Administration (SBA) servicing and collections support.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support Loan Servicing functional area and processes while ensuring service level agreements (SLAs) are met
• Review, research, analyze, calculate, and submit purchase demand kits related to Small Business Administration (SBA) loans
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Perform moderately complex administrative, transactional, operational, or collections support tasks
• Follow SBA standard operating procedures
• Receive direction from Loan Servicing manager
• Escalate non-routine questions to more experienced individuals
• Provide guidance to less experienced peers
• Interact and communicate with internal partners as needed
• Assist in the development, review, and revision of department policy and procedures
• Have no direct customer contact

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

Required Qualifications:

• 2 years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of document research and review
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Effective critical thinking and problem-solving skills with a focus on understanding customer requests
• Ability to work independently and meet service level agreements (SLAs)
• Systems experience to include ECAR, FDR, AFS, CPS, or the equivalent
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Ability to work in a fast-paced environment with excellent attention to detail and quality standards
• Knowledge and understanding of loan documentation
• Ability to manage a pipeline of work from assignment to completion

Job Expectations:

• Willingness to work onsite at location listed
• This position offers a hybrid work schedule
• Ability to work additional hours as needed
• This position is not eligible for Visa sponsorship

Position Locations:

• 2800 S Price Road - Chandler, Arizona 85286
• 11601 N Black Canyon Hwy - Phoenix, Arizona 85029

Posting End Date:
29 Mar 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.