Consumer Loan Quality Assurance Representative jobs in Sacramento, CA
Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Consumer Loan Quality Assurance Representative jobs
Consumer Loan Servicing Specialist
- Golden 1 Talent Acquisition Team
-
Sacramento, CA
FULL_TIME
- Title: CONSUMER LOAN SVCNG SPCLST Department: CONSUMER LOAN SERVICING Status: Non-exempt Reports to: SUP – CONSUMER LOAN SERVICING job code: 1798 Pay Scale: $24.29 - $25.00 Hourly GENERAL DESCRIPTION: As a consumer loan servicing specialist, you will provide a seamless experience for our members in managing their loans, while supporting leadership with department level initiatives and testing. This experienced level position plays a crucial role in driving innovation and implementing process improvements. This position requires an advanced understanding of loan servicing operations, analytical skills, and the ability to collaborate with cross-functional teams. A specialist supports technician level staff, while supporting requests that require special handling up to vendor or project involvement. Key responsibilities include, projects, validations for system updates, new products, and product improvements. In addition, tracking production and service level agreements, quality control support, complicated research, and escalations. Team collaboration and positive communication, while demonstrating adaptability and resilience. TASKS, DUTIES, FUNCTIONS: Engage with members via phone and email, providing exceptional service and assistance with loan related inquiries, demonstrating alignment with our Mission, Vision, and Core Values. Support team in processing requests submitted through the Consumer Loan Servicing queues, email inboxes, faxes and by mail. Assist technicians and handle escalations in a solutions-based manner, as a first line attempt of resolution prior to passing to leadership. Department specific duties may include advanced servicing or subject matter expertise in the following: Service pack validation, new product testing, statement validations. Initiate and validate rate change processes on variable rate loan products. Advanced servicing of equity loans including ensuring proper closing, title research and release resolutions, fixed rate segment servicing, including letter quality controls and general oversight of demand payoff processing. Partner with accounting to research and clear differences in assigned general ledger accounts. Support AB2311 by working escalated or delayed refund processing, exception processing and letter generation. Support vehicle title perfection through planned strategies and partnerships with indirect lending teams and dealerships. Monitor and ensure posting of insurance commission income and expenses related to product protection. Support adding, cancelling, and refunding of ancillary loan products offered. Loan product portfolio management, including reporting, monitoring for errors, and onboarding new products, to include, testing and validating. Mapping and servicing electronic forms, support generating new and servicing existing. Monitor reporting, provide error resolution, with a strong focus on regulatory compliance in servicing standards. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position. Must pass all regulatory and compliance courses and apply knowledge to daily tasks. Identify and propose processing optimization, with a digital focus, to enhance the effectiveness of servicing operations. Lead implementation of digitally focused projects. Establish a collaborative environment by actively engaging with colleagues to share best practices and ideas. Supporting training technicians and temporary employees. Mentor employees to ensure a high level of knowledge transfer. Create open and honest communication, give, and encourage feedback. Coordinate and monitor daily workflows of department. Highly engaged participation in huddles and meetings, lead meetings as needed. Support annual procedure update process. Support production reporting, ensuring service level agreements are met and work is delegated to technicians in prioritizing order. Innovate mindset with a passion for process improvement. Proactive and self-motivated. Provide additional department support and perform other tasks and duties as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to assist staff, members, and third parties. Must possess sufficient manual dexterity to skillfully operate laptop, and other standard office equipment, such as financial calculators, cellphone, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff. EXTERNAL: Members, vendors and third parties. QUALIFICATIONS: EDUCATION: Successful completion of high school curriculum and/or equivalent work experience. EXPERIENCE: 3 or more years at a financial institution performing customer service in the financial industry in a progressively advancing role, with a focus on complex tasks and process improvement, extensive loan research and resolution, report creation and analysis, training, and mentorship experience, testing and validating experience, vehicle and home titling and release processing. Experienced level in servicing ancillary loan products. KNOWLEDGE / SKILLS: Previous experience in customer service, financial institution experience required. In-depth knowledge of loan products, regulations, and industry best practices. Experience in consumer loan products, with emphasis on loan servicing experience. Advanced knowledge of California DMV motor vehicle regulations pertaining to vehicle titling and release regulations, credit dispute requirements and/or real estate reconveyance processes, required. Knowledge of electronic DMV titling Strong analytical and problem-solving skills Excellent communication and interpersonal skills. Detail-oriented with excellent organizational abilities. Ability to multi-task is required with a high level of accuracy. Working knowledge and ability to use Microsoft Office software and standard office equipment. Good follow-up skills. Ability to work independently. Ability to work in a fast-paced environment. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Extensive PC data entry and processing throughout the workday. May require minimal travel, local and statewide by car or public conveyance for Credit Union business. LICENSES / CERTIFICATIONS: Possess a valid California driver’s license. THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 3/15/2024
- 11 Days Ago
Consumer Loan Sales Specialist
- OneMain Financial
-
Roseville, CA
FULL_TIME
- At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
- 23 Days Ago
Consumer Loan Sales Specialist
- OneMain Financial
-
Grove, CA
FULL_TIME
- At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
- 1 Month Ago
Consumer Loan Sales Specialist
- OneMain Financial
-
West Sacramento, CA
FULL_TIME
- At OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses. Consumer Loan Sales Speci...
- 1 Month Ago
Quality Assurance
- WESTCARE CALIFORNIA INC
-
North Highlands, CA
FULL_TIME
- POSITION SUMMARY: Person in this position will be responsible for assisting the Contract Compliance Manager in the performance of all listed QA duties. Essential Job Functions include those listed bel...
- 1 Month Ago
Quality Assurance
- WESTCARE INC
-
North Highlands, CA
OTHER
- Job Details Job Location: North Highlands - 4616 Roseville Road - North Highlands, CA Position Type: Full Time Education Level: High School Salary Range: $22.58 - $22.58 Hourly Job Category: Nonprofit...
- 1 Month Ago
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0 Consumer Loan Quality Assurance Representative jobs found in Sacramento, CA area
Quality Assurance Specialist
- BEPC Inc. - Business Excellence Professional Consulting
-
Rocklin, CA
- BEPC has an open position for a Quality Assurance Expert I Location: Rockling, CA Benefits: Medical, Dental, Vision, and...
- 4/23/2024 12:00:00 AM
CA Quality Assurance Supervisor
- Octapharma Plasma
-
Sacramento, CA
- Want to Expand your career-development potential, your ability to help donors and patients, and your access to professio...
- 4/23/2024 12:00:00 AM
Quality Assurance Expert
- Integrated Resources Inc
-
Rocklin, CA
- Job Title: Quality Assurance Expert Job Location: Rocklin, CA Job Duration: 12 Months Looking for an organized individua...
- 4/23/2024 12:00:00 AM
Picker/Packer - Quality Assurance Associate - Sacramento
- POS Portal, Inc.
-
Sacramento, CA
- ** Picker/Packer - Quality Assurance Associate - Sacramento** **Job Category****:** POS Portal **Requisition Number****:...
- 4/22/2024 12:00:00 AM
Quality Control / Quality Assurance
- Essel Environmental
-
Sacramento, CA
- Job Description: Position Responsibilities and Duties: Ability to manage Quality on multiple projects Supervise Quality ...
- 4/22/2024 12:00:00 AM
Senior Quality Assurance Engineer
- LanceSoft
-
West Sacramento, CA
- Title: Senior Quality Assurance Location: West Sacramento CA 95691 United States Timing: 8:00 Am to 5:00 Pm ( Mon to Fri...
- 4/21/2024 12:00:00 AM
Quality Assurance Supervisor
- Danaher
-
Lodi, CA
- At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives ...
- 4/20/2024 12:00:00 AM
Quality Control / Quality Assurance
- Essel Environmental
-
Sacramento, CA
- Job Description: Position Responsibilities and Duties: Ability to manage Quality on multiple projects Supervise Quality ...
- 4/20/2024 12:00:00 AM
About Sacramento, California
Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Quality Assurance Representative jobs
$48,886 to $64,781
Sacramento, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Consumer Loan Quality Assurance Representative do?
Consumer Loan Quality Assurance Representative in Parkersburg, WV
Handling customer complaints is part of your job, since this is a representative position.
February 24, 2020
Consumer Loan Quality Assurance Representative in Little Rock, AR
Based on our compensation data, the estimated salary potential for Consumer Loan Quality Assurance Representative will increase 16 % over 5 years.
January 11, 2020
Consumer Loan Quality Assurance Representative in Orlando, FL
As you are entrusted with more responsibility, you may assume the role of manager, specifically over the quality assurance department.
February 01, 2020