Consumer Loan Quality Assurance Representative jobs in Yakima, WA

Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provides guidance on how collection calls are conducted and document any violations. Requires a high school diploma or equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. The Consumer Loan Quality Assurance Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

V
Quality Assurance Representative
  • VERITEXT LLC
  • Yakima, WA FULL_TIME
  • Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

    Main Purpose of the Role –
    Quality Assurance Representatives utilize professional legal transcription skills and knowledge to contribute to the oversight of the quality management program. Their efforts ensure that work submitted by transcriptionists and delivered to clients meet quality standards through transcript review and transcriptionist support.

    Behavioral Expectations
    • Work collaboratively with colleagues, exhibiting company values.
    • Ensure that all communications are handled in a professional, timely, and courteous manner.
    • Communicate necessary information punctually, accurately, effectively, and report incidents to management.
    • Welcome change and continuously work to enhance job knowledge while bringing value to role.
    • Take ownership of your work; follow through until final resolution.

    Key Responsibilities
    • Provide transcriptionist support post-scheduling through job completion through support email and community forums.
    • Conduct quality assessments of transcriptionists' work product.
    • Prepare and deliver feedback for transcriptionist and reporter review.
    • Act as level one knowledge resource for transcriptionists regarding and quality standards and requirements.
    • Follow established processes and service-level agreements.
    • Remain in calibration with the Quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
    • Work within established production levels for various tasks.
    • Track and report information as requested.
    • Provide special task transcription support as assigned and in accordance with business needs.

    Skills and Competencies
    • Ability to proofread and edit documents effectively and efficiently.
    • Knowledge and working experience with legal proceeding transcripts.
    • Able to manage simultaneous use of software applications.
    • Able to provide feedback and guidance in an effective and constructive manner.
    • Proficient in professional use of MS Office applications (MS Word.)

    • Advanced typing speed of 60 WPM.
    • Superior written communication skills.
    • Advanced English language skills including grammar, punctuation, and spelling.

    • Support-service oriented with strong interpersonal skills.

    • Dedicated professionalism with the ability to respond promptly and accurately.

    • Ability to retain details and process work accordingly.

    • Able to work independently in strict alignment with a team.
    • Excellent hearing and ability to easily discern details and speakers within audio recordings.

    Required

    Preferred

    Qualification

    • High School Diploma

    • Associates or Bachelor’s degree
    • Transcription and/or Court Reporting certification

    Experience

    • 2 years’ legal transcription experience
    • 2 years’ experience in legal field
    • 1 year legal transcription QA or proofreading experience

    • 4 years’ legal transcription experience
    • 4 years’ experience in legal field
    • 2 years legal transcription QA experience
    • Experience providing written and in-person feedback


    Benefits:
    • Competitive compensation and total rewards package
    • Comprehensive medical, dental and vision insurance
    • Remote work structure
    • Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)
    • Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
    • Matched 401(k) to help you save for your future
    • Pet insurance to help your pet(s) live a long and happy life
    • Flexible Spending Accounts (healthcare, dependent care, transit & parking)
    • Company-paid life insurance as well as short-term and long-term disability insurance
    • Learning and development opportunities to advance both personally and professionally
    • Veritext Summer Camp – a fun-filled culture building and learning experience
    • Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

    Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

    Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

    Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.
  • 2 Months Ago

A
QUALITY ASSURANCE SPECIALIST
  • Army National Guard Units
  • Wenatchee, WA FULL_TIME
  • This is a Washington Army National Guard Title 32 Excepted Service Bargaining Unit Technician position: QUALITY ASSURANCE SPECIALIST Location: Army Aviation Support Facility 2 Wenatchee, Washington 98...
  • Just Posted

P
Quality Assurance Supervisor
  • PNW Veg Co., LLC dba Quincy Foods
  • Quincy, WA FULL_TIME
  • JOB TITLE: Quality Control Supervisor CLASSIFICATION: Hourly BASIC RESPONSIBILITY: To assist the Quality Control Manager in the planning, implementation, and oversight of all Quality Control related f...
  • 2 Days Ago

D
Manager Quality Assurance
  • Del Monte Foods, Inc
  • Yakima, WA FULL_TIME
  • POSITION FUNCTION & SCOPE The Manager Quality Assurance is responsible to provide direction, oversight, support and coordination of quality assurance and technical activities at the Yakima facility. T...
  • 25 Days Ago

S
Copy Of Quality Assurance
  • STEMILT GROWERS LLC
  • WENATCHEE, WA FULL_TIME
  • Internal transfers must be completed by 5:00 pm on September 25th, 2020. Quality Assurance Human Resource Reference # Internal/external Posting Number of openings: 1 Fulltime, Year - Round Location: Q...
  • 1 Month Ago

D
Senior Quality Assurance Manager
  • Darigold Brand
  • Sunnyside, WA FULL_TIME
  • Darigold is seeking an experienced and driven Senior Quality Assurance Manager to join its Sunnyside, WA team. The Senior Quality Assurance Manager must possess the desire and ability to plan, organiz...
  • 2 Months Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Consumer Loan Quality Assurance Representative jobs found in Yakima, WA area

T
Quality Assurance Manager
  • The Judge Group
  • Yakima, WA
  • We are looking for a highly motivated and experienced Quality Assurance Manager to join our team.in Eastern Washington.R...
  • 3/18/2024 12:00:00 AM

C
Quality and Continuous Improvement Engineer
  • Cornerstone Building Brands
  • Yakima, WA
  • DUTIES AND RESPONSIBILITIES * Handles Quality Assurance/Control site functions at a tactical level * Acts as a key conta...
  • 3/18/2024 12:00:00 AM

Y
Managed Care RN Program Manager
  • Yakima Valley Farm Workers Clinic
  • Yakima, WA
  • Presson Place Location Presson Place City Yakima Employment duration: Full time Exempt Status: Exempt ID: 12373 As the R...
  • 3/17/2024 12:00:00 AM

A
Construction Manager
  • Anser Advisory
  • Ellensburg, WA
  • At Anser Advisory, an Accenture company, we strive and succeed by creating smart, dynamic and professionally skilled tea...
  • 3/17/2024 12:00:00 AM

R
Foreign Graduate Intern/Pharmacist
  • Rite Aid
  • Yakima, WA
  • The primary purpose of this position is to learn and develop the skills and abilities of practicing pharmacy in the Unit...
  • 3/16/2024 12:00:00 AM

K
HOME HARDLINES/CLERK
  • Kroger
  • Ellensburg, WA
  • Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and...
  • 3/16/2024 12:00:00 AM

I
Phlebotomist/Processor, Mattawa (5879)
  • Interpath Laboratory
  • Mattawa, WA
  • Job Description: Interpath Laboratory is looking for a friendly and energetic Phlebotomist/Processor with outstanding pe...
  • 3/16/2024 12:00:00 AM

D
Senior Quality Assurance Manager
  • Darigold
  • Sunnyside, WA
  • Darigold is seeking an experienced and driven Senior Quality Assurance Manager to join its Sunnyside, WA team. The Senio...
  • 3/14/2024 12:00:00 AM

Yakima (/ˈjækɪmɑː/ or /ˈjækɪmə/) is a city in and the county seat of Yakima County, Washington, and the state's eleventh-largest city by population. As of the 2010 census, the city had a total population of 91,067 and a metropolitan population of 243,231. The unincorporated suburban areas of West Valley and Terrace Heights are considered a part of greater Yakima. Yakima is about 60 miles (100 kilometers) southeast of Mount Rainier in Washington. It is situated in the Yakima Valley, a productive agricultural region noted for apple, wine and hop production. As of 2011, the Yakima Valley produc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Quality Assurance Representative jobs
$45,533 to $60,340
Yakima, Washington area prices
were up 2.9% from a year ago

Consumer Loan Quality Assurance Representative in Parkersburg, WV
Handling customer complaints is part of your job, since this is a representative position.
February 24, 2020
Consumer Loan Quality Assurance Representative in Little Rock, AR
Based on our compensation data, the estimated salary potential for Consumer Loan Quality Assurance Representative will increase 16 % over 5 years.
January 11, 2020
Consumer Loan Quality Assurance Representative in Orlando, FL
As you are entrusted with more responsibility, you may assume the role of manager, specifically over the quality assurance department.
February 01, 2020