Consumer Loan Quality Assurance Representative jobs in Youngstown, OH

As a Loan Clerk at Grove City Area Federal Credit Union you are the face of the credit union. It’s more than just processing financial transactions or collecting payments; it’s building lasting relationships and helping others to improve their financial well-being. We are looking for positive, can-do individuals that thrive on being able to help people better themselves financially.

You will ensure that members are promptly and professionally served by processing loan applications, performing a broad variety of lending functions and offering solutions to help members reduce debt and achieve financial freedom.

Job Duties (include but not limited to):

· Process loan applications for review, communicate loan decisions, disburse approved loans and more per credit union practices and policies.

· Communicate and work with members who are delinquent on their obligations to the credit union.

· Engage members to determine what solutions would enhance the member’s financial well-being.

· Educate members about credit union products and services that would help them to meet their financial goals.

· Assist in the servicing of loans.

· Ensures that member’s requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.

· Ensures that the Credit Union’s reputation is maintained and projected.

Qualifications:

· High School Graduate or equivalent required

· Customer service experience required

· Sales experience preferred

· Cash handling experience helpful

Leadership Attributes:

· Positive Attitude

· Positive influence on others

· Takes initiative to help others

· Ability to engage and connect with others

· Ability to empathize

· Goal oriented

· Embrace change

Skills/Ability:

· Excellent work ethic

· Ability to multitask

· Good communication skills

· Professional appearance, dress, and attitude

· Good math skills

· Able to operate related computer applications and basic business equipment

· Ability to overcome objections and to empathize

· Good typing skills

Grove City Area Federal Credit Union offers a competitive benefits package including company paid life and short-term disability insurance. Our health, dental and vision plans are affordable and offer excellent coverage. Your benefit package also includes a Flexible Spending Account (FSA) and Paid Time Off (PTO) in your first year of service, as well as paid federal holidays. There is a matching contribution to your 401(K) plan, after one year of service. These benefits are subject to change at any time at the discretion of management. These changes will be communicated via the employee handbook.

Starting hourly rate is $16.50 to $17.50 per hour.

Grove City Area Federal Credit Union does not discriminate against any employee or application for employment on the basis of their race, color, religion, age, sex, national origin, marital status, disability, Veteran status, recently separated Veterans, sexual orientation, genetic information, victims of domestic violence and stalking, and all other categories covered by law.

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Grove City, PA 16127: Relocate before starting work (Required)

Work Location: In person