Consumer Loan Servicing Clerk performs routine loan servicing administrative tasks. Processes payments, disbursements, changes, and other transactions. Being a Consumer Loan Servicing Clerk verifies the completeness and accuracy of documents. Performs calculations for distributions. Additionally, Consumer Loan Servicing Clerk monitors escrow payments and tracks delinquencies. Researches customer and internal inquiries and delivers a response or solution. Maintains required electronic files and system inputs. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Consumer Loan Servicing Clerk works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
About this role:
Wells Fargo is seeking a Loan Servicing Representative in Credit Cards for the Small Business Account Operations. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
Support Loan Servicing functional area or processes
Identify opportunities to improve various areas within Loan Servicing and recommend solutions
Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
Perform moderately complex administrative, transactional, operational, or customer support tasks
Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various areas within Loan Servicing
Receive direction from Loan Servicing supervisors
Escalate non-routine questions to experienced individuals
Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations
Interact and communicate with agencies, investors, insurers, mid-level management, staff, and cross business units, as well as internal or external customers
Provide guidance to less experienced peers
Required Qualifications:
2 years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Job Expectations:
Willingness to make outbound calls as needed to improve efficiencies, customer and user experience and reduce service levels
Willingness to work on-site at stated location on the job opening
Must be able to attend full duration of required training period
Ability to work additional hours, overtime, nights, weekends, and/or holiday as needed or scheduled to support business needs
This position is not eligible for Visa Sponsorship
Locations:
2800 S Price Rd. Bld. D Chandler, AZ 85286
11601 N. Black Canyon Hwy, Phoenix, AZ 85029
Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.
Note: Job posting may come down early due to volume of applicants.
Hybrid Schedule: Monday -Friday 7am – 3:30pm. Schedule subject to change based on business need
Training: Monday -Friday 7am – 3:30pm. OJT/Hands On. Training may be in office and/or remote
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
0 Consumer Loan Servicing Clerk jobs found in Yuma, AZ area