Consumer Loan Servicing Manager jobs in Charlotte, NC

About this role:

Wells Fargo is seeking a Product Management Senior Manager for Unsecured Lending Consumer Servicing and Default. This role will lead talented and dynamic product delivery teams in close partnership with partners in Technology, Operations, and Risk Management. The remit includes direct leadership of the ongoing transformation agenda of Collections processes supporting Credit Cards, Personal Lending, Overdraft Deposit, and Small Business Lending.  The successful candidate will lead high-performing teams, have experience creating comprehensive multi-year business cases to progress transformation investments, and demonstrate an enduring passion for continuous improvement through Agile principles.

In this role, you will:

• Manage and develop teams of managers and individual contributors for executing product strategy for Unsecured Lending Default including Collections, Bankruptcy and Legal Remedies.

• Through partnership with Product CX and Technology, responsible for leadership of the omni-channel digital transformation journey for Unsecured Lending Default.

• Consult, develop, market, and manage performance analysis for products that have high impact on companywide growth opportunities and success.

• Identify and recommend opportunities for product enhancements and business requirements.

• Determine appropriate strategy and actions of product management team to meet moderate to high-risk deliverables.

• Interpret and develop pricing policies and distribution strategies, which may include global considerations.

• Collaborate and consult with product managers, analysts, and multiple level managers Interact directly with vendors.

• Manage allocation of people and financial resources for Product Management.

• Develop and guide a culture of talent development to meet business objectives and strategy.

• Contribute as a Senior Leader in the Consumer Lending Product organization.

Required Qualifications:

• 6 years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 3 years of Management experience

Desired Qualifications:

• 8 years’ experience in leading product management for high visibility products with millions of users

• 6 year direct management experience

• Senior level leadership experience managing a complex organization including managers, individual contributors, and vendor resources across multiple global locations.

• Deep experience in Product Development supporting Unsecured Lending Servicing and Default Functions with expertise in the post-charge off and recovery lifecycle.

• Demonstrated expertise in Design Thinking and Lean techniques to elicit Product delivery strategy.

• Defining, building towards, and launching MVPs that turn into successful products.

• Ability to communicate strategies and trade-offs to multiple levels of stakeholders, across vital functional groups, and within development teams.

• Experience defining product KPIs and success metrics.

• Expertise establishing and developing strong working relationships with all levels of associates and external parties, while maintaining appropriate levels of objectivity to their work

• Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment.

• Strong technical knowledge and depth necessary to propose and influence new product and feature ideas.

• Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases.

• Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.

• Excellent interpersonal skills, including active listening and the ability to present sophisticated ideas in concise written and verbal descriptions easily understood by technical and non-technical audiences.

• Previously driven business processes to include assessment of impacts, risks, prioritization, and market analysis.

• Demonstrated ability to identify business challenges, and lead the product vision, and writing clear/concise requirements with consideration for the end-to-end experience.

• Ability to appreciate integrity and approach business, decision-making, and responsibilities honestly and with candor.

• Agile Experience

Job Expectations:

• Ability to travel up to 20% of the time.

Job Locations:

• 1525  W WT Harris, CHARLOTTE, NC

• 800 S Jordan Creek Pkwy, WEST DES MOINES, IA

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.