Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
Position Purpose:
This position is responsible for providing support to the Residential lending servicing team. Primary responsibilities include booking of loans and modification agreements, payment processing, outgoing wires for loans, and follow up/tracking and scanning of final closing documents, as well as other duties requested by Supervisor.
Responsibilities:
Organizational Relationship:
This position reports to the Mortgage Servicing Manager.
Position Administration:
Job Code: Administrative Support Worker
FLSA: Non-Exempt
Requirements
Education and Certifications:
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