Consumer Loan Servicing Manager manages the loan servicing function to deliver efficient collections, escrow, and cashiering operations. Establishes processes and procedures to maintain accuracy and completeness of required documentation. Being a Consumer Loan Servicing Manager sets operating performance metrics and standards for speed, quality, and customer service. Oversees the preparation of reporting for internal departments and external agencies. Additionally, Consumer Loan Servicing Manager coordinates audit requests and processes. Develops training and communication mechanisms that inform the team of regulatory requirements and updates. Typically requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Consumer Loan Servicing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Summary of Position:
At Brattleboro Savings & Loan we foster a culture of excellence and teamwork and we encourage creative thinking and respect diversity. We promote an environment where team members are engaged, supportive of one another, and enthusiastic about serving our customers.
This full-time position, located at our Wilmington, VT branch, is responsible for providing fast, friendly, and efficient service to customers in the handling of their banking transactions and requests for information while maintaining proper security procedures at all times. Some Saturdays will be required.
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Job Type: Full-time
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Work Location: In person
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