Consumer Loan Servicing Manager jobs in Trenton, NJ

Why this role is important to us

The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability.

To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable.

You will help us build resilience and execute day to day deliverables at our best.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff

Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems

Act as primary contact and escalation point for operational issues

Manage and escalate issues related CoE’s and other Shared Services

Manage production activities of Shared Service Associate I, II and Senior Associate

Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects

Organize Shared Service internal meetings, as needed, and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items

Identify and implement consistent operational best practices

Assist with compliance / fiduciary reviews and audits

Train, develop and motivate new staff, complete performance appraisals

Provide coaching and development opportunities to staff, participate in individual on-going training and development

Provide technical expertise to resolve daily problems

Serve on committees. Help define and implement new company initiatives

During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and / or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures

Other duties as assigned

What we value

These skills will help you succeed in this role

Knowledge of securities language and legal requirements.

Good interpersonal, organizational and management skills.

Solid understanding of operational functions within Custody and / or Fund Accounting. Ability to provide technical expertise to resolve daily problems.

Demonstrated computer proficiency and working knowledge of various software applications.

Ability to develop and enhance client relationships.

Education & Preferred Qualifications

Equivalent to a BS degree in Finance, Business or related field.

At least 5 years of related Custody and / or Fund Accounting experience, part of which must have been in a management or supervisory capacity.

Experience in working with Bank Loan asset class.

Proficiency with Wall Street Office (WSO)

About State Street

From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people.

We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive.

Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs.

And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.

We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality.

Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader.

You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com / careers

Salary Range :

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Last updated : 2024-04-23