Consumer Loan Servicing Supervisor jobs in New Mexico

Consumer Loan Servicing Supervisor supervises the daily activities of a loan servicing team. Oversees and coordinates processing and documenting loan transactions, insurance, and tax bills, and performing escrow analysis. Being a Consumer Loan Servicing Supervisor ensures that loan transaction files are accurate and complete, and that staff complies with appropriate procedures, regulations, and guidelines. Performs quality checks and resolves issues. Additionally, Consumer Loan Servicing Supervisor monitors workload and allocates resources to meet production goals. Coaches and trains team. May require an associate degree. Typically reports to a senior manager or head of a unit/department. The Consumer Loan Servicing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Consumer Loan Servicing Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Supervisor, Consumer Loan Services
  • Sandia Laboratory Federal Credit Union
  • Albuquerque, NM FULL_TIME
  • Description

    Supervises the daily operational activities of the consumer servicing staff so as to ensure the staff is properly trained and executing duties in accordance with regulations, policies and established procedures. Fosters a productive, rewarding work environment that provides exceptional service to internal and external members in alignment with the Credit Union’s core values. Identifies and analyzes opportunities to improve internal processes and documents procedures that provide clarity for staff to perform their jobs accurately and efficiently. Partners with management and other CU departments to provide exceptional service to our members and to help members meet their loan and financial needs.


    Job Duties:

    • Hire, develop and lead the consumer servicing staff to ensure that members receive a high quality of service in line with the Credit Union’s core purpose of being “Our Members’ Trusted Partner for Financial Success”. Ensure employees have the proper tools, resources, training and support to successfully perform the requirements of their job.
    • Establish clear work objectives, timelines, and priorities for self and team. Provide guidance and direction to team to ensure all functions are performed properly and within established time frames. Monitor staff workloads to ensure the department is properly staffed. Perform team functions as needed.
    • Monitor, evaluate and document employee performance, providing appropriate recognition or corrections as needed. Coach with a view to success.
    • Seek out areas for improvement in efficiencies, making recommendations and proceeding with enhancements whenever appropriate and possible.
    • Be fully trained in the mortgage servicing area in order to back up the Loan Services Manager as needed. Must be fully trained in all escrow procedures, investor accounting, payment processing and correction, and loan import in order to make critical impact decisions.
    • Using strong, independent judgment, respond appropriately to complex problems/issues regarding member loans, identifying and closing any gaps discovered.
    • Monitor all MVD titling processes to ensure SLFCU has secure collateral, MVD invoices are accurate in order to eliminate company losses, and members secure their license plates and registration in a timely manner.
    • Develop and document procedures as they relate to the consumer servicing team and provide staff training on specific procedures. Encourage staff input and empower employees to make proper decisions within the scope of their job.
    • Actively support management in achieving established department goals. When required, actively participate in department and organizational projects, representing the best interests of the Loan Services Department.
    • Maintain a solution-oriented viewpoint when interacting with members, employees, vendors and other Credit Union departments. Anticipate, identify and analyze situations, and develop or offer solutions.
    • Manage employee, Credit Union board/committee member loans (service, audit, research, folder security, etc.).
    • Ensure that member and Credit Union information is treated with the utmost confidentiality and security to support the Credit Union’s core purpose of being “Our Members’ Trusted Partner for Financial Success”.
    • Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
    • Perform other duties as assigned by management.

    Requirements

    Experience and Knowledge:

    • Minimum three years’ experience in a lending, loan service or real estate department performing work of the type supervised by this position.
    • Minimum two years supervisory experience, or team lead experience
    • Exceptional knowledge of consumer/mortgage loans, loan documentation requirements, pertinent regulations and other financial services.
    • Thorough knowledge of Credit Union products and services, features, and benefits.
    • Proficient in the use of personal computer applications (i.e. Microsoft Office products and the Internet) and in-house software. Demonstrates ability to learn new software.
    • Mortgage processing or underwriting experience desired.

    Education:

    • Associate's degree (bachelor’s degree desired) in business or related field, and/or successful completion of a specialized course or study in real estate; or equivalent work experience in lieu of degree.

    Interpersonal Skills:

    • Demonstrates excellent interpersonal skills. Able to handle difficult situations appropriately and professionally, de-escalating when necessary.
    • Takes the initiative in responding courteously and efficiently to internal and external members through various delivery channels.
    • Demonstrates daily the Credit Union’s commitment to maintaining a close and caring touch with its members.
    • Possesses strong leadership skills. Serves as a positive role model to others.
    • Able to gain the cooperation of others and interact with internal/external contacts and all levels of staff appropriately.
    • Demonstrates willingness and ability to train others effectively.
    • Functions effectively within a team environment.

    Communication:

    • Demonstrates excellent oral and written communication skills.

    Other Skills:

    • Experience handling detailed type tasks. Demonstrates outstanding attention to detail and accuracy.
    • Demonstrates ability to research and analyze complex issues.
    • Makes independent decisions to resolve complex issues appropriately.
    • Displays excellent organizational, time management and problem-solving skills. Able to manage a heavy workload through prioritizing tasks, organizing paperwork and meeting deadlines.
    • Able to make prudent decisions that are timely, well researched and reflect awareness of impact.
  • 1 Day Ago

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CONSUMER UNDERWRITER/LOAN OFFICER
  • Sandia Area Federal Credit Union
  • Albuquerque, NM FULL_TIME
  • OVERALL JOB PURPOSE The Loan Officer will be responsible for interviewing, analyzing, underwriting and rendering decisions on loan applications using background information, applicant’s credit history...
  • 4 Days Ago

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Consumer Loan Processor
  • Kirtland Federal Credit Union
  • Albuquerque, NM FULL_TIME
  • Working at Kirtland CU is more than a job-it's a career! We pride ourselves on helping our employees learn, grow, and advance in any direction they choose. We offer a competitive salary, great benefit...
  • 1 Month Ago

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Bilingual Consumer Loan Sales Specialist
  • OneMain Financial
  • Hobbs, NM FULL_TIME
  • PUT YOUR CAREER IN MOTION AS A CONSUMER LOAN SALES SPECIALISTAt OneMain, Consumer Loan Sales Specialists empower customers - listening to their needs and providing access to friendly, fast, and afford...
  • 1 Month Ago

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Loan Specialist - 051
  • Sun Loan Company
  • Espanola, NM FULL_TIME
  • Loan Specialist - 051 Espanola, NM 87532, USA Req #1189 Tuesday, January 16, 2024 Are you outgoing, reliable, and customer service driven? If so, we would like you to join our team. Our employees - ju...
  • 9 Days Ago

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Loan Specialist I
  • Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Key Storage
  • Los Lunas, NM FULL_TIME
  • Sun Loan Company is currently looking for reliable, ambitious, and exceptional Customer Service Loan Specialists to join our dynamic team! Our ideal candidate is a positive, coachable, and dependable ...
  • Just Posted

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Construction Development Manager - Multi Family
  • HCC Construction Consultants & Recruiting Services Inc.
  • Charlotte, NC
  • Seeking Development Manager to manage all phases of the development of Multi Family projects in Charlotte, North Carolin...
  • 3/28/2024 12:00:00 AM

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Mortgage Processor
  • StraussGroup, Inc.
  • Voorhees, NJ
  • Our client, a Fortune 500 Top 5 US Homebuilder, is continuing to grow. As a Mortgage Loan Processor, your customer servi...
  • 3/28/2024 12:00:00 AM

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Mortgage Processing Manager
  • Open House Lending Corporation
  • Nottingham, MD
  • Job Description Job Description As a mortgage processing manager, you will manage the processing dept, work with our bor...
  • 3/28/2024 12:00:00 AM

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Inside Sales Specialist - Mortgage Loan Coordinator
  • Top Flite Financial, Inc.
  • Pittsburgh, PA
  • Who should apply? Qualified applicants would be local to the Pittsburgh Metropolitan area as this is an on-site position...
  • 3/27/2024 12:00:00 AM

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Real Estate Transaction Coordinator
  • Eclipse Real Estate Group
  • Tucson, AZ
  • Description We are searching for a transaction coordinator to assist our real estate team. You'll manage all administrat...
  • 3/27/2024 12:00:00 AM

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Commercial Loan Documentation Specialist
  • Lucro Commercial Solutions, LLC
  • Tallahassee, FL
  • Start the new year off right and join a dynamic team of professionals! Who you are: Someone with a loan documentation ba...
  • 3/26/2024 12:00:00 AM

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Operations & Sales | Career Changers & Entry Level | Nashville
  • Mortgage Career Exchange
  • Nashville, TN
  • Are you a team player? Goal oriented? Do you have high energy? Are you an Overachiever and Competitive? Amazing opportun...
  • 3/25/2024 12:00:00 AM

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Senor Accountant (Commercial Real Estate)
  • Pinnacus
  • Boca Raton, FL
  • Job Description Job Description A national commercial real estate company is hiring a Senior Accountant to join their te...
  • 3/24/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Consumer Loan Servicing Supervisor jobs
$54,136 to $77,824

Consumer Loan Servicing Supervisor in Longview, TX
A Consumer Loan Servicing Supervisor is a mid-level administrative position in a financial institution, and encompasses many facets of the loan coordination and streamlining the process.
January 01, 2020
Consumer Loan Servicing Supervisor in Chicago, IL
While uncommon, promotion from within makes becoming a Consumer Loan Servicing Supervisor possible with only a high school diploma or equivalent, however, this is rare and many financial institutions require at least an associate’s degree.
February 10, 2020
Consumer Loan Servicing Supervisor in New Britain, CT
A Consumer Loan Servicing Supervisor is responsible for the team of staff placed underneath them, supervising and instructing junior staff while maintaining the accuracy and integrity of the loan support data that is essential to properly assessing and evaluating credit worthiness.
February 24, 2020