Consumer Loan Servicing Supervisor jobs in Springfield, MA

Position: Loan Servicing Specialist                              

Department: Loan Servicing

Job Status: Full Time                                                                      

FLSA Status: Non-Exempt     

Grade: 6                                                                                          

Reports to: Team Lead                                                

Amount of Travel Required: No Travel required                 

Positions Supervised: None

POSITION SUMMARY

The Loan Servicing Specialist handles a variety of aspects related to the department from booking new loans, maintaining them in the core processing system to the processing of the payoffs.   In addition, performs a variety of duties related to the Loan Servicing Department.

 ESSENTIAL FUNCTIONS

• Review reports, bills, rate change notices.
• Processes payments and transfer requests.
• Processes payoffs for all loan types.
• Posts new loans and modifications to the core system.
• Performs necessary tasks related to Investor reporting.
• Performs necessary tasks related to Participation loans.
• Performs necessary tasks related to loans serviced by other institutions.
• Performs quality control of various functions performed by others.
• Performs necessary tasks related to paid loans.
• Performs necessary tasks related to real estate taxes.
• Performs necessary tasks related to various mortgage and property insurances.
• Scanning of loan files.
• Answer customer’s inquiries.
• Performs a variety of duties related to servicing.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

• Attention to Detail
• Focus
• Organizational Relations
• Recordkeeping
• Teamwork/Cooperation
• Time Management

Education/Experience/Skills

• High School Diploma or its equivalency
• Knowledge of OnBase and its functional capabilities.
• Working knowledge of Microsoft Office (Word and Excel) required.
• Knowledge of the core processing system.
• Knowledge of loan documentation.
• Capable of calculating interest (i.e.  additional day’s interest).

PHYSICAL DEMANDS

Physical Demands

Stand: O (Occasionally)

Walk: O (Occasionally)

Sit: C (Constantly)

Handling / Fingering: F (Frequently)

Reach Outward: O (Occasionally)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: N (Not Applicable)

Squat or Kneel: O (Occasionally)

Bend: O (Occasionally)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: O (Occasionally)

21-50 lbs: N (Not Applicable)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: N (Not Applicable)

41-100 lbs:N (Not Applicable)

N  (Not Applicable)         Activity is not applicable to this occupation.

O  (Occasionally)             Occupation requires this activity up to 33% of the time (0-2.5 hrs/day)

F  (Frequently)                  Occupation requires this activity from 33%-66% of the time (2.5-5.5 hrs/day)

C  (Constantly)                  Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included.   It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.