Consumer Payment Processing Clerk jobs in Miami, FL

At Axiom Payment Systems, we pride ourselves on providing top-tier payment processing solutions to our valued clients. Our commitment to excellence, innovation, and customer satisfaction has made us a leader in the industry. We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.

Job Description:

As a Customer Service Representative, you will play a crucial role in ensuring our clients have a seamless and positive experience with our payment processing services. You will be the first point of contact for our clients and will assist them with inquiries, problem-solving, and providing exceptional support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Assist customers with billing, account information, and general inquiries.
• Troubleshoot and resolve customer issues with patience and efficiency.
• Maintain accurate and detailed customer records.
• Provide information about our payment processing solutions and educate customers on their benefits.
• Collaborate with internal teams to escalate and resolve complex customer issues.

Qualifications:

• Previous customer service or call center experience is a plus.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and critical-thinking abilities.
• Ability to remain calm under pressure and handle difficult customer interactions.
• Detail-oriented with the ability to multitask.
• Basic knowledge of payment processing or financial services is a plus.

Benefits:

• Competitive salary.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Ongoing training and professional development opportunities.
• A supportive and collaborative team environment.
• Opportunities for career growth within the company.

If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and are looking to be part of a team that values your contributions, we want to hear from you! Join us at [Your Company Name] and help us shape the future of payment processing.

How to Apply:

Interested candidates are encouraged to submit their resume through indeed

Axiom Payment Systems is an equal opportunity employer. We welcome and encourage diversity in our workplace.

Axiom Payment Systems is committed to protecting the privacy and security of your personal information. Information collected will be used for recruitment purposes only and will be handled in accordance with our privacy policy.

Job Type: Full-time

Pay: $16.77 - $20.20 per hour

Benefits:

• Paid time off

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Language:

• Spanish (Required)

Work Location: In person