Contact Center Director jobs in the United States

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

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Dialysis Patient Care Technician - PCT (CCHT) Chronic In-center
  • U.S. Renal Care
  • Long Beach, CA
  • Complete water testing on dialysis machine at the beginning of each treatment day and as directed ... contact with patients. Ohio Must have Ohio dialysis technician intern certificate at time of hire ...
  • 5 hours ago

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Virtual Customer Service
  • ACD Direct
  • Portland, OR
  • Company Description ACD Direct is a Virtual Contact Center and has been in business for over 15 years. With 99% of our work conducted remotely, we've been telecommuting long before remote work was ...
  • 10 hours ago

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Call Center Sales Representative
  • National General Insurance
  • Hillsboro, OR
  • Companies and Partners Direct General Auto & Life, Personal Express Insurance, Century-National ... contact NGIC main office by phone at (336) 435-2000.
  • yesterday

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Community Resource Center Manager
  • GOCO Consulting
  • Redding, CA
  • The Community Resource Center Manager works as the on-site lead for centers that provide important ... direct customer contact in a high-paced, structured environment. * Must have 1+ year work ...
  • yesterday

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Director of Workforce Management
  • EDI Specialists, Inc.
  • Raynham, MA
  • The Director WFM supports contact center operations. They are responsible for forecasting, capacity planning, scheduling, real time management, reporting and analytics. Identifies opportunities for ...
  • yesterday

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RN - Home Health
  • Mercy San Juan Medical Center
  • Carmichael, CA
  • Overview: Mercy San Juan Medical Center, a Dignity Health member, is a nationally recognized ... care as directed by a multidiscipline plan of care. The incumbent demonstrates competency in ...
  • 3 days ago

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Call Center Operations Manger - REMOTE
  • VXI Global Solutions
  • Los Angeles, CA
  • ... contact center and BPO services, software development, quality assurance testing, and ... Work with Client Services Team and Site Director to ensure that all client objectives are met
  • 6 days ago

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Director of Call Center - Los Angeles Corporate Office
  • DirectedLINK
  • Los Angeles, CA
  • The Call Center Director to optimize contact center systems and technology, maximize productivity, and drive innovation. Must be able to work from our Los Angeles Corporate office. Only pplicants ...
  • 6 days ago

Income Estimation for Contact Center Director jobs
$143,486 to $215,363

Career Path for Contact Center Director