Contact Center Director jobs in the United States

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

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Bilingual Customer Service Representative (Work From Home)
  • The Panther Group
  • Sacramento, CA
  • Call Center and Customer Service Representatives, realize your full potential with The Panther ... As a leading provider of temporary, temp-to-hire, and direct-hire staffing in the Sacramento area ...
  • 14 hours ago

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Call Center Director
  • Shield HealthCare
  • Santa Clarita, CA
  • We are currently seeking an experienced Contact Center Director to work in our Valencia Call Center . As a pivotal member of the senior leadership team, this role directs the overall strategy and ...
  • yesterday

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Staffing - Customer Service Rep. I
  • RightStone
  • Liberty Lake, WA
  • ... center environment. * Identifying and providing services and solutions by processing payments ... Contact Specialist, Customer Relations Representative, Customer Service Agent, Customer Service ...
  • yesterday

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Call Center Representative
  • Staff Logic
  • Chandler, AZ
  • These are going to be direct hire roles with a start date targeting for June 22nd. The position ... Proactively contact prospective students to ensure the service levels and key performance ...
  • yesterday

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Healthcare Member Services Rep *Spanish Speaking Required*
  • Wollborg Michelson Recruiting
  • Tempe, AZ
  • Input direct referral participant information to member management system * Contact participants ... PREFERRED * 1 - 2 years of call center experience
  • yesterday

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Customer Care Representative, Outbound
  • National General Insurance
  • Mesa, AZ
  • ... or contact information. Essential Duties and Responsibilities: Following is a summary of the ... Mortgage Lending Call Center specific experience * 1+ years of experience in a Call Center #LI-JD1 ...
  • 2 days ago

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Customer Service PROFESSIONALS - Healthcare Industry Call Center
  • Wollborg Michelson Recruiting
  • Rancho Cordova, CA
  • Use contact tracking functions to follow-up on open calls to ensure issues are resolved within ... Participate in training programs and provides support to other departments, as directed ...
  • 5 days ago

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Customer Service Representative
  • Vitalant
  • Tempe, AZ
  • Under direct supervision, this position is responsible for achieving goals for recruiting current ... Contact Center experience preferred. Skills/Abilities * Must possess the skills and abilities to ...
  • 6 days ago

Income Estimation for Contact Center Director jobs
$142,623 to $214,068

Career Path for Contact Center Director