Contact Center Director jobs in the United States

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2021 Salary.com)

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Director of Nursing Services (RN Registered Nurse)
  • Windsor Chico Creek Care and Rehabilitation Center
  • Chico, CA
  • Maintains contact with physicians as necessary according to resident needs, facility policies and ... Director * Provide close supervision and direction to
  • 22 hours ago

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Call Center Manager
  • HEALTHRIGHT 360
  • San Francisco, CA
  • The CCM will assist the Director of Operations with medical and dental provider appointment ... contact newly assigned members on a timely basis; assists in the development of welcome packets ...
  • yesterday

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Transportation Department - Call Center Representative - 1.0 FTE (Limited Term Aug - Dec)
  • Portland Public Schools
  • Portland, OR
  • DISTINGUISHING CHARACTERISTICS OF THE CLASS Employees in this classification provide direct support ... Work is performed primarily in an office setting with extensive parent/family and public contact ...
  • yesterday

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Customer Experience Representative - Information Systems
  • Sky Lakes Medical Center
  • Klamath Falls, OR
  • Serves as Information Systems primary contact, phone and email support, having first contact with ... Consistently demonstrates a professional, self-directed approach to cooperative relationships ...
  • yesterday

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Contact Center Lead Masergy - remote
  • Paul May & Associates
  • Remote, OR
  • Will also have one direct report. Major initiatives include migrating from InContact to Masergy Contact Center solutions, upgrading from MS Dynamics CRM 2016 to Dynamics 365 CRM, and re-architecting ...
  • 3 days ago

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Contact Center Representative
  • Central Willamette Credit Union
  • Albany, OR
  • ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To be the first point of contact for our members by ... Answer incoming phone calls in a friendly, professional, courteous manner and direct members to ...
  • 4 days ago

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Director - Call Center
  • Hawaiian Telcom Communications, Inc.
  • Honolulu, HI
  • Job Purpose This position is responsible for leading the Contact Center and its staff, with the ... Develop, direct, coordinate, and evaluate staff, including supervisors and managers that have their ...
  • 5 days ago

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Call Center Representative
  • GraceMed Health Clinic, Inc.
  • Wichita, KS
  • Reports to the Director of Quality Assurance Supervision Responsibilities: No Essential Role ... Provides critical first contact between patients and GraceMed Health Clinic, Inc. by scheduling ...
  • 6 days ago

Income Estimation for Contact Center Director jobs
$146,829 to $220,374

Career Path for Contact Center Director