Contact Center Director jobs in the United States

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2022 Salary.com)

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Transition Services Specialist - FT (Oakland)
  • Roots Community Health Center
  • Oakland, CA
  • ... of contact for prospective clients. This position requires direct communication with clients to ... Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action ...
  • 1 hour ago

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Optician, Dispensing
  • Kaiser
  • Salem, OR
  • Contact Lens Dispensing includes: assisting and supporting the doctors of optometry and providing ... Schedule appointment if need is urgent or direct call to Appointment Center to schedule routine ...
  • 3 hours ago

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Call Center Representative
  • Whole Woman's Health
  • South Bend, IN
  • WWHA has an ambitious mission to improve access to quality abortion care through direct service ... Summary The EmpowerLine is the contact center for all the clinics that Whole Woman's Health manages
  • 13 hours ago

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Call Center Tech Support (Tier 1/2)
  • Kelly
  • Lathrop, CA
  • You'll be the Primary contact for customers to provide technical support and services for our ... By partnering with Kelly Technology, you'll gain direct connections to top companies around the ...
  • yesterday

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Call Center Operator
  • Hawaii Island Community Health Center
  • Hilo, HI
  • ... and direct the calls to destination without any delay. The operators greet the caller, answer ... Patient Reception: 1. Updates patient records to verify contact information. 2. Greets other ...
  • 3 days ago

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Customer Service Advisor
  • USAA
  • La Coste, TX
  • Effectively operates in a contact center environment and navigate multiple systems/programs while ... Up to 1 year customer service experience in insurance, financial services and/or relevant direct ...
  • 3 days ago

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Contact Center Training and QA Specialist - Concord
  • Planned Parenthood Northern California
  • Concord, CA
  • SUMMARY The Contact Center Training and QA Specialist works as an integral part of the Contact ... SUPERVISORY RESPONSIBILITIES This position has no direct supervisory responsibilities
  • 5 days ago

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Lead Call Center Representative
  • Shepard Exposition Services
  • Las Vegas, NV
  • Collaborate with Directors, Customer Service to write and update call center policies and ... Contact exhibitors to collect unpaid balances * All other duties as assigned Requirements
  • 6 days ago

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Contact Center Supervisor - Independent Contractor Orlando (#OEX)
  • Inktel Contact Center Solutions
  • Kissimmee, FL FULL_TIME,CONTRACTOR
  • Our Contract Supervisors are Independent Contractors for a limited engagement, typically under 1 year. They are primaril...
  • 3 Days Ago

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Director of LTC Contact Center
  • Genworth North America Corporation
  • Lynchburg, VA FULL_TIME
  • Position Title: Director of LTC Contact Center Location: This position is available to Virginia residents as Richmond or...
  • 10 Days Ago

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Contact Center Supervisor - Independent Contractor Orlando (#OEX)
  • Inktel Contact Center Solutions
  • Kissimmee, FL FULL_TIME,CONTRACTOR
  • Our Contract Supervisors are Independent Contractors for a limited engagement, typically under 1 year. They are primaril...
  • 3 Days Ago

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Director of LTC Contact Center
  • Genworth North America Corporation
  • Lynchburg, VA FULL_TIME
  • Position Title: Director of LTC Contact Center Location: This position is available to Virginia residents as Richmond or...
  • 10 Days Ago

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Director of LTC Contact Center
  • Genworth
  • Remote in Lynchburg, VA FULL_TIME
  • Position Title: Director of LTC Contact Center Location: This position is available to Virginia residents as Richmond or...
  • 10 Days Ago

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Director - Contact Center
  • HAWAIIAN TELCOM
  • Honolulu, HI FULL_TIME
  • Aloha! Welcome to Hawaiian Telcom's listing of current job openings. Hawaiian Telcom, the premier telecommunications com...
  • 11 Days Ago

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Director - Contact Center
  • MSC Cruises
  • Fort Lauderdale, FL FULL_TIME
  • The Director, Contact Center is responsible for delivering results against all established KPI’s for the US Market. This...
  • 13 Days Ago

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Director, Contact Center
  • FLEETCOR
  • Brentwood, TN FULL_TIME
  • What We Need FLEETCOR is currently looking to hire a Director, Contact Center within our NA Fuel line of business and is...
  • 13 Days Ago

Income Estimation for Contact Center Director jobs
$162,188 to $239,527

Career Path for Contact Center Director