Contact Center Director jobs in Columbia, SC

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

4 Contact Center Director jobs found in Columbia, SC area

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Psychiatry - Child & Adolescent, Medical Director - Child/Adolescent Residential Treatment Center
  • Universal Health Services
  • West Columbia, SC
  • The Medical Director will have both direct patient care clinical and administrative ... Contact Me For Additional Details! Will DeCuyper In-house Physician Recruiter will.decuyper@uhsinc ...
  • yesterday

I
Warehouse Associate
  • Integrity Staffing
  • West Columbia, SC
  • ... center in West Columbia! The current work schedule is Saturday, Sunday, Monday, and a 4th day to be ... applying for a job, please contact us for direct assistance by sending an email to er ...
  • 4 days ago

One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$134,494 to $201,863
Columbia, South Carolina area prices
were up 1.5% from a year ago

Contact Center Director in Arlington, TX
Creates and implements an ongoing strategic plan identifying opportunities for improvement in processes, data sharing, automation, education, and training to continually increase patient satisfaction scores and reduce insurance rejections related to patient data and insurance information.
April 05, 2020
Contact Center Director in Atlanta, GA
Demonstrated understanding of integrating customer needs and insights into processes Track record of success in achieving high-impact business results in a complex and multi-business-line work environment.
February 22, 2020
Contact Center Director in Belmont, CA
Plan and lead regularly scheduled forecast meetings.
December 20, 2019