Contact Center Director jobs in Florence, SC

Contact Center Director directs the entire operations of the organization's contact center facility. Implements and reviews policies and operating structure of the contact center. Being a Contact Center Director sets standards and guidelines for customer interactions. Monitors the interactions to ensure that the expectations of the customers are met. Additionally, Contact Center Director analyzes operations of the contact center and oversees any efficiency improvements. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Contact Center Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

2 Contact Center Director jobs found in Florence, SC area

A
Customer Account Advisor
  • Aarons
  • Pamplico, SC
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • 6 hours ago

Florence /ˈflɒrəns/ is a city in, and the county seat of, Florence County, South Carolina, United States. It is probably best known for being the intersection of I-95 and I-20, and the eastern terminus of I-20. It is the county seat of Florence County and the primary city within the Florence metropolitan area. The area forms the core of the historical "Pee Dee" region of South Carolina, which includes the eight counties of northeastern South Carolina, along with sections of southeastern North Carolina. As of the 2010 census, the population of Florence was 37,056, and the estimated population i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$128,766 to $193,265
Florence, South Carolina area prices
were up 1.5% from a year ago

Contact Center Director in Arlington, TX
Creates and implements an ongoing strategic plan identifying opportunities for improvement in processes, data sharing, automation, education, and training to continually increase patient satisfaction scores and reduce insurance rejections related to patient data and insurance information.
April 05, 2020
Contact Center Director in Atlanta, GA
Demonstrated understanding of integrating customer needs and insights into processes Track record of success in achieving high-impact business results in a complex and multi-business-line work environment.
February 22, 2020
Contact Center Director in Belmont, CA
Plan and lead regularly scheduled forecast meetings.
December 20, 2019