Contact Center Director jobs in Fort Smith, AR

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

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Contact Center Sales and Service Representative
  • Arvest Bank
  • Fort Smith, AR FULL_TIME
  • Position is located at 5000 Rogers Ave., Fort Smith, AR

    External candidates may be able to work remotely after the initial 120 day training period with sufficient performance.

    Internal candidates may be able to work remotely from day one in position.

    Remote associates can be located anywhere in the Arvest footprint (AR,KS,MO,OK).

    Hours: Flexibility/Availability required Monday through Friday 7am to 8pm and rotating Saturdays 8am to 5pm.

    Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .

    Summary:

    SU M M A R Y : The Contact Center Sales and Service Representative serves as the first point of contact for our customers, answering calls, providing information, and solving problems. The associates are expected to engage with the customers and uphold the Arvest standard of customer service in this fast-paced call center environment. A friendly, helpful and genuinely engaged Representative will identify customers’ needs, clarify information, research each issue and provide solutions and/or alternatives and seize opportunities to cross-sell banking products when they arise. In this position, you must be well organized, have strong communication skills, and be comfortable working in multiple software systems simultaneously while speaking with our customers. You must also feel comfortable in determining which additional products and services may benefit the customer and begin a conversation introducing the product benefits directly to the customer. After paid training, you will work independently as well as part of a team to meet personal and team goals.

    ESSE N T I A L DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

    • Provide exceptional internal and external customer service by displaying sincere, outgoing, friendliness which includes answering phones promptly, consistently exhibit courtesy, competency and concern while responding timely and using customer’s name.
    • Answer internal and external customer telephone inquiries by using proper telephone guidelines, account verification techniques, utilizing multiple banking systems to access customer account information and following through to a satisfactory resolution on inquiries, requests or complaints promptly. Explain bank policies and procedures courteously and patiently.
    • Complete all required documentation to meet customer needs and collaborate with internal groups to facilitate customer fulfillment.
    • Escalate unresolved or complex inquiries to the appropriate personnel or department when necessary.
    • Maintain thorough knowledge of all bank products and services and cross-sell additional services to customers by using independent judgement in recognizing opportunities and educating customers about product enhancements, new products or new services.
    • Assist branch associates by processing customer requests when recording of calls is necessary.
    • Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

    TE A M ACCOUNTABILITIES:

    • Support and uphold the Arvest Mission Statement.
    • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
    • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
    • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
    • Promote professionalism at all times.

    Responsibilities:

    Q U A LIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    EDUC A T IO N AND/OR EXPERIENCE:

      • High School Diploma or General Education Degree (GED) required.
      • 1 year of customer service experience required.
      • Proven ability to work across multiple software systems simultaneously required.
      • Cross-selling/retail/consumer sales experience preferred.
      • Call Center experience preferred.
      • Banking experience preferred.

    OT HE R SKILLS AND ABILITIES:

    • Must be able to arrive at work on time, work on site and have regular work attendance
    • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
    • Must be able to provide cordial customer service regardless of customer personality, presence or communication style
    • Must be able to perform several tasks at once
    • Must be able to work in a stressful atmosphere
    • Must be able to rotate job tasks
    • Must be able to occasionally work overtime
    • Must be able to coordinate multiple and changing priorities
    • Must be able to verbally communicate with all other associates
    • Must be able to operate telephone, scanner, copier and FAX machines
    • Must be able to move from department, division, or bank to department, division or bank to attend meetings
    • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

    The associate may occasionally be required to lift or move up to 25 pounds.

    Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

    The incumbent must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.


    Grade 11

    Pay Range: $16.88 - $20.05 per hour

  • 1 Month Ago

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Director of EMS, Full-Time
  • Johnson Regional Medical Center
  • Clarksville, AR FULL_TIME
  • Description Job Summary: Coordinates and directs the Emergency Medical Services and staff to support quality patient care. Responsible for administrative duties including oversight of staff, education...
  • 12 Days Ago

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Clerical Worker
  • Contact Government Services, LLC
  • Fort Smith, AR FULL_TIME
  • Clerical Worker Employment Type: Full-Time, Entry Department: Administrative CGS is seeking a dedicated clerical worker to join a fast-paced and hard-working team to assist with any legal accounts. As...
  • 3 Days Ago

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Data Specialist
  • Contact Government Services, LLC
  • Fort Smith, AR FULL_TIME
  • Data Specialist Employment Type: Full-Time, Mid-Level Department: Data Science As a Data Specialist for CGS you will help our government client in processing data using LAW. The ideal candidate will r...
  • 3 Days Ago

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Data Entry Technician
  • Contact Government Services, LLC
  • Fort Smith, AR FULL_TIME
  • Data Entry Technician Employment Type: Full-Time, Mid-Level Department: Legal As a Data Entry Technician for CGS, you will maintain the database by entering and updating customer and account informati...
  • 3 Days Ago

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Service Desk Agent
  • Contact Government Services, LLC
  • Fort Smith, AR FULL_TIME
  • Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the cal...
  • 3 Days Ago

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0 Contact Center Director jobs found in Fort Smith, AR area

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Career Coach
  • Arkansas Department of Education
  • Mountainburg, AR
  • Position Available: Career Coach Mountainburg Public Schools is the Place to Make a Positive Difference. We are seeking ...
  • 3/28/2024 12:00:00 AM

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Physician-Reassignment OCA-Internal Employees Only
  • Department of Veterans Affairs
  • Ozark, AR
  • Summary This is an OPEN CONTINUOUS ANNOUNCEMENT in support of Alexandria VA Medical Center, LA Physicians who are seekin...
  • 3/28/2024 12:00:00 AM

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Paleontological Resources Field Lead
  • Canacre
  • Fort Smith, AR
  • Join the Canacre team in an exciting role working on leading edge infrastructure projects. We are technical experts in l...
  • 3/28/2024 12:00:00 AM

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Dietary Supervisor
  • Legacy Health And Rehabilitation Center
  • Fort Smith, AR
  • Working with us means being part of something special: A team that is passionate about making an impact on our patients ...
  • 3/28/2024 12:00:00 AM

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Paleontological Resources Field Monitor
  • Canacre
  • Fort Smith, AR
  • Join the Canacre team in an exciting role working on leading edge infrastructure projects. We are technical experts in l...
  • 3/27/2024 12:00:00 AM

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B2B Sales Professional / Field Director Trainee
  • Infinity Business Group
  • Fort Smith, AR
  • Job Description Job Description The mission of Infinity Business Group is to take our Success and turn it into Significa...
  • 3/26/2024 12:00:00 AM

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Project Engineer - Civil
  • City of Fort Smith
  • Fort Smith, AR
  • CIVIL ENGINEERS NEEDED - entry level up to senior level Description: The incumbent, under the guidance of the Director o...
  • 3/26/2024 12:00:00 AM

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CORP - Sr. Manager of Technical & Veterinary Services
  • Bachoco OK Foods
  • Fort Smith, AR
  • Founded more than 80 years ago, OK Foods has grown from a livestock and poultry feed manufacturer to join one of the wor...
  • 3/24/2024 12:00:00 AM

Fort Smith is the second-largest city in Arkansas and one of the two county seats of Sebastian County. As of the 2010 Census, the population was 86,209. With an estimated population of 88,037 in 2017, it is the principal city of the Fort Smith, Arkansas-Oklahoma Metropolitan Statistical Area, a region of 298,592 residents that encompasses the Arkansas counties of Crawford, Franklin, and Sebastian, and the Oklahoma counties of Le Flore and Sequoyah. Fort Smith has a sister city relationship with Cisterna, Italy, site of the World War II Battle of Cisterna, fought by United States Army Rangers c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$151,365 to $225,638
Fort Smith, Arkansas area prices
were up 1.2% from a year ago

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