Contact Center Director jobs in Juneau, AK
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Contact Center Director jobs
Grants Director Planning Evalution
- Petersburg Medical Center
-
Petersburg, AK
FULL_TIME
-
Position SummaryProvides support for institutional planning including development, monitoring, and reporting on grant-funded projects in a manner that upholds Petersburg Medical Center's mission and quality standards and results in better patient health outcomes and overall satisfaction and stronger operational and fiscal capacity for PMC.
Primary Responsibilities include: collaboration with executive and project management personnel to develop strategic plans for programmatic innovation and sustainability; preparation of federal, state, and philanthropic grant proposals in pursuit of institutional planning priorities; acting as liaison between various departments to ensure timely execution of all awards; monitoring and reporting on rant funded projects; and, evaluation of progress toward grant project outcomes and overarching institutional goals.
This position will work closely with PMC's executive and management teams to develop and execute a comprehensive grant strategy aligned with PMC goals and priorities and cultivate effective internal and external working partnerships to ensure smooth processes for life-cycle grants administration. The Grant Director of Planning amp; Evaluation will oversee institutional grants to ensure 100% compliance with funder requirements; maintain positive and productive communications with funders; update and manage quarterly grant budgets to actual charts in partnerships with Finance department; project grant expenditures for management staff coding and planning of work activities; and monitor and access progress toward outcomes and institutional goals.
Duties- Specific responsibilities to the Department of Treasury WERC (Workforce Education Resource Center) grants management as designated by the grant and the grant requirements
- Completion of annual strategic grants application plan in alignment with PMC strategic planning processes to support known and emerging needs critical to achieving long term goals
- Identify, monitor, and match relevant funding opportunities and develop grant-based funding proposals, serving as the primary pre-award specialist and as grant writer for institution-wide grants
- Lead collaborative project planning efforts inclusive of both internal and external stakeholders
- Develop and review budgets, budget justifications and subrecipient budgets / documents for accuracy consistency, thoroughness and funder guidelines compliance
- Ensure grant proposals are approved by PMC leadership to guarantee timely submission of proposals
- Advise project directors and administrative staff on interpretation and implementation of institutional, federal, and award-specific policies, procedures and regulations. Independently assess and take action on varied internal and external requests and identify appropriate action to satisfy such requests
- Manage submission of proposals through web portals or electronic research administration application software (e.g., grants.gov, GEMS, etc.) as appropriate.
- Administer and effectively manage a varied portfolio of external awards
- Review and analyze the effectiveness of grant-funded programs and projects, identifying areas of need for enhancement and providing any recommendations for change
- Provide regular reports to the CEO, CFO, Clinic Director, and others on grant submissions and awards
- In collaboration with colleagues, develop and provide training and support related to development, management, and evaluation of grant-funded projects to project director and administrative staff
- Cultivate relationships with administrators, clinical personnel, and other stakeholders to stay informed of funding needs and opportunities
- Meet regularly with institutional, community, and cross-sectoral partners to develop and maintain in-depth knowledge of priorities, programs, policies and practices.
- Serve on relevant workgroups or committees as a representative of PMC as directed
- Formulate and monitor grant-funded cooperative agreements or partnerships with government and private agencies as a representative of PMC as directed
- Prepare technical reports and public informational materials on grant-funded projects and outcomes
- Adhere to the hospital policies in project planning, monitoring and assessment
- Maintain expertise in complex and evolving best practices in grant / program development and evaluation
Knowledge and Skills- Knowledge of and experience with leading grant development and /or research administration, including demonstrated success leading grant application and administration process
- Knowledge of and experience with working a broad spectrum of grant types and funding agencies
- Knowledge of and experience with electronic grants management and reporting systems
- Knowledge of and experience with budget development, proposals preparation and grantee compliance
- Knowledge of and experience with effective management and leadership practices
- Knowledge of and experience in health, social and economic issues affecting the development and implementation of PMC programs and planning; funding cycles of state and federal government agencies; and state and federal legislation and programs affecting planning efforts in Alaska
- Knowledge of and experience with Federal Office Management and Budget Uniform Guidance
- Knowledge of and experience in planning principles, techniques, trends, policies and programs concerning health or social service delivery; project management, including program development, contract administration, and grant administration; and quality improvement process management
- Demonstrated ability to communicate effectively and develop positive working relationships with a broad range of constituencies
- Excellent organizational, time-management and project management skills
- Skill in oral and written communication; excellent writing, editing and proof-reading skills
- Skill in implementing and embracing a culture of diversity and inclusion
- Skill in building collaborative administrative processes, and in establishing and maintaining effective professional relationships
- Ability to interpret, explain and apply complex regulations, policies and procedures
Required EducationBachelor's degree in public health, business, social sciences, non-profit management or related field is ideal but not required; advanced graduate degree in one of the above fields preferred. Demonstration of knowledge and capabilities equivalent to those usually obtained through completion of an undergraduate course of study, at minimum is necessary in absence of a formal degree.
Experience / TrainingDemonstrated experience in non-profit, community health, public health or Alaska Tribal Health System work environments. Five (5 ) years of experience leading development of grants / contracts with at least one (1) year of responsibility at the lead / advanced level for managing grant professionals; and / or 5 years of professional experience in data collection and analysis, planning , coordination, management and / or evaluation of services or programs with at least 1 year of responsibility at the lead / advanced level for coordination and development of comprehensive planning effort(s) involving diverse stakeholders. - 25 Days Ago
Petersburg Medical Center - Application
- Petersburg Medical Center
-
Petersburg, AK
FULL_TIME
- Position Description Petersburg Medical Center’s mission is excellence in healthcare services and promotion of wellness in our community. Our organization promotes certain guiding values that direct o...
- 17 Days Ago
Visitor Center Educator
- Douglas Island Pink and Chum, Inc.
-
Juneau, AK
PART_TIME
- Job/ Internship* Title: Visitor Center Educator Duration: Seasonal guides needed between April 24th and October 7th, 2024 Location: Douglas Island Pink and Chum, Inc. – Macaulay Salmon Hatchery Hiring...
- 28 Days Ago
Housing Director
- Yakutat Tlingit Tribe
-
Yakutat, AK
FULL_TIME
- POSITION DESCRIPTION POSITION: Housing Director LOCATION: Yakutat Tlingit Tribe Main Office EMPLOYMENT CLASSIFICATION: Full-time, Permanent WAGE RANGE: $56,000-62,000 DOE BENEFITS: Full Benefits Packa...
- 16 Days Ago
Executive Director
- Working Against Violence for Everyone
-
Petersburg, AK
FULL_TIME
- Working Against Violence for Everyone (WAVE) is seeking an experienced and passionate Executive Director to lead our organization. WAVE exists to support and provide advocacy for victims of domestic v...
- Just Posted
Excursions Director
- American Cruise Lines
-
Wrangell, AK
FULL_TIME
- Excursions Director American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Excursions Directors to our shipboard team for our 2024 season. American Cruise L...
- 8 Days Ago
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0 Contact Center Director jobs found in Juneau, AK area
Area Business Director, San Francisco
- Sanofi Group
-
Juneau, AK
- Sanofi Group Area Business Director, San Francisco Juneau , Alaska Apply Now Travel: Ability to travel up to 75% of the ...
- 4/24/2024 12:00:00 AM
Area Business Director, Denver
- Sanofi Group
-
Juneau, AK
- Travel: Ability to travel up to 75% of the time to coach Area Business Managers, see customers, and attend conventions, ...
- 4/24/2024 12:00:00 AM
Area Business Director, West Texas
- Sanofi Group
-
Juneau, AK
- Travel: Ability to travel up to 75% of the time to coach Area Business Managers, see customers, and attend conventions, ...
- 4/24/2024 12:00:00 AM
Area Business Director, Pacific Northwest
- Sanofi Group
-
Juneau, AK
- Sanofi Group Area Business Director, Pacific Northwest Juneau , Alaska Apply Now Location: Remote / Field; Portland, Sea...
- 4/24/2024 12:00:00 AM
Area Business Director, Los Angeles
- Sanofi Group
-
Juneau, AK
- Sanofi Group Area Business Director, Los Angeles Juneau , Alaska Apply Now Location: Remote / Field; Los Angeles, Oxnard...
- 4/24/2024 12:00:00 AM
Area Business Director, Chicago
- Sanofi Group
-
Juneau, AK
- Sanofi Group Area Business Director, Chicago Juneau , Alaska Apply Now Travel: Ability to travel up to 75% of the time t...
- 4/24/2024 12:00:00 AM
Area Business Director, Nashville
- Sanofi Group
-
Juneau, AK
- Travel: Ability to travel up to 75% of the time to coach Area Business Managers, see customers, and attend conventions, ...
- 4/24/2024 12:00:00 AM
Area Business Director, Houston-Louisiana
- Sanofi Group
-
Juneau, AK
- Travel: Ability to travel up to 75% of the time to coach Area Business Managers, see customers, and attend conventions, ...
- 4/23/2024 12:00:00 AM
About Juneau, Alaska
According to the United States Census Bureau, the borough has an area of 3,255 square miles (8,430 km2), making it the third-largest municipality in the United States by area (the largest is Yakutat City and Borough, Alaska).[dubious – discuss] 2,716.7 square miles (7,036 km2) of it is land and 538.3 square miles (1,394 km2) of it (16.54%) is water.
Central (downtown) Juneau is at 58°18′07″N 134°25′11″W / 58.30194°N 134.41972°W / 58.30194; -134.41972. The City and Borough of Juneau includes Douglas Island, a tidal island to the west of mainland Juneau. Douglas Island can be reached via the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$191,513 to $285,492
Juneau, Alaska area prices
were up 2.8% from a year ago
were up 2.8% from a year ago
What does a Contact Center Director do?
Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020