Contact Center Director jobs in Lowell, MA

Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

Recently Added Contact Center Director jobs

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Center Director
  • Code Ninjas of Sudbury MA
  • Sudbury, MA FULL_TIME
  • Who are we?
    Code Ninjas is the nation’s fastest-growing kids coding franchise. In our center, kids ages 7-14 learn to code in a fun, non-intimidating way – by playing and building video games they love. Kids have blast and can’t wait to come back. Parents are thrilled as their children gain confidence and new skills including coding, math, logic, and problem-solving, as they progress from white to black belt. Our core promise is, Kids have fun, parents see results. We believe in these words so much that it’s written on the walls in our center.
     
    What are we looking for?
    We are looking for a Center Director to join our team of dynamic, energetic, forward-thinking minds, working toward our common goal: providing a fun and safe learning environment for children. Are you a passionate, ambitious, dependable, business-minded leader? Do you enjoy taking responsibility for a project and seeing it through to success? This could be the role for you.
     
    Responsibilities include:
    • Oversee daily operations of the center
    • Follow up on leads, schedule tours, and close deals
    • Work with parents to define children’s learning needs
    • Provide center tours while maintaining awareness of students currently in the center
    • Engage with children and families in the center
    • Ensure that parents understand how their child is learning and progressing
    • Engage and oversee coaches/tutors to ensure team needs are met
    • Ensure the center is a fun and safe learning environment for our students
    • Uphold corporate standards with respect to center cleanliness & operational standards
    • Ability to think on the fly and be perceptive to center dynamics
    • Report weekly to the executive team on progress
    Qualifications:
    • Proven work history with children ages 7 and up, and enthusiasm for working with kids
    • Knowledge of business operations, sales, and team leadership
    • Familiarity with technology, Microsoft suite, social media, office equipment
    • Flexible schedule
    • Must be fun to work with and enjoy working in a fast-paced, dynamic environment
    • Deadline and detail-oriented. We can't miss dates or overlook customers
    • Strong analytical and critical thinking skills
    Compensation: $35,000.00 - $50,000.00 per year



    ABOUT US

    Code Ninjas® is the world’s largest and fastest-growing kids coding franchise, with hundreds of locations in the United States, Canada, and the United Kingdom. Founded in 2016, our company is headquartered in Houston, TX. At our centers, kids learn to code while building their own video games. Kids have fun, parents see results®.

    Code Ninjas is creating the problem solvers of tomorrow. We believe that every child deserves the opportunity to unlock their full potential. Educating our youth in coding provides them with the problem-solving skills and self-esteem to pursue their dreams.


    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Code Ninjas Corporate.

  • 10 Days Ago
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Program Director
  • The Edinburg Center
  • Bedford, MA FULL_TIME
  • Program Director, DDS/DMH ASD Community Wrap Around Services Team Bedford, MA What You Will Do: The Edinburg Center is seeking a Program Director to oversee it's new DDS/DMH ASD Community Wrap Around ...
  • 16 Days Ago
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Assistant Center Director
  • Community Teamwork Inc
  • Lowell, MA FULL_TIME
  • Looking for new challenge in your Early Learning career? The Assistant Center Director is responsible for working directly with Teachers/Family Service Workers to ensure that high quality educational ...
  • 16 Days Ago
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Center Director (FT)
  • Communities United, Inc.
  • Burlington, MA FULL_TIME
  • We are looking for a dedicated and passionate Center Director with 5 years leading early childhood programs. Responsible for the management of a small early childhood center that serves toddlers and p...
  • Just Posted
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Center Director- Burlington, MA
  • The O'Connor Group
  • Burlington, MA FULL_TIME
  • We're looking for a Center Director for our client, My Gym located in Burlington, MA!Job Description: My Gym is looking to hire a full-time, career-oriented Director to join our management team. We ar...
  • 1 Month Ago
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Child Care Center Director II - New Center!
  • BrightPath Kids USA
  • Maynard, MA FULL_TIME
  • Center: Maynard, MA Job Type: Full-Time, Salary Build your career in the early childhood education field and become a valued member of our team at BrightPath Kids! As a proud member of the Busy Bees g...
  • 24 Days Ago
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0 Contact Center Director jobs found in Lowell, MA area

About Lowell, Massachusetts

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Director jobs
$189,602 to $282,643
Lowell, Massachusetts area prices
were up 1.6% from a year ago
View detail

What does a Contact Center Director do?

Contact Center Director in New Brunswick, NJ
Training support, course schedules, registration, and driving directions to ABB training centers.
December 27, 2019
Contact Center Director in Dayton, OH
Donna Frithsen VP of Institutional Advancement Executive Director, Purchase College Foundation.
December 17, 2019
Contact Center Director in Madison, WI
When customers call a business on the phone for support, the call center is where they land.
January 06, 2020